SLA Account Manager

2 weeks ago


Karachi, Sindh, Pakistan AMFCO International Full time

To analyze, plan, grow, and drive client performance through effective account management, delivering full compliance with SLAs and budgets, and optimizing the account for mutually satisfying goals. This role is the 'guardian' of the client and account, ensuring all contractual, SLA, process, and budgetary requirements are met.

Job Specification

Responsibilities include:

  1. Designing and implementing strategic and operational plans for the accounts within agreed timelines and budgets.
  2. Managing P&L for the accounts.
  3. Gathering and addressing client feedback.
  4. Drafting and ensuring compliance with SLAs.
  5. Maintaining up-to-date and signed contracts for all client work.
  6. Setting up and obtaining approval for budgets, ensuring all activities are invoiced accurately.
  7. Reporting effectively to clients and the business, ensuring setup and invoicing are accurate and timely.
  8. Generating new business within existing clients.
  9. Retaining clients and maintaining long-term relationships.

Location: Information Technology and Services - Karachi, Pakistan

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