Executive Aftersales

About us:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

About the Division:

Al-Ghazi Tractors Limited, the subsidiary company of Al-Futtaim group of Dubai, is a story of rollicking success. With consistent corporate achievements, the company is recognized for corporate excellence and "Best Corporate Performance".

With its Corporate office in Lahore, the AGTL plant at Dera Ghazi Khan, manufactures New Holland (Fiat) tractors in technical collaboration with CNHI - Case New Holland, the Number One manufacturer of agricultural tractors in the world. The AGTL plant, an icon of engineering dynamics operates on high efficiency. With Quality Control and Quality Assurance, quality improvement systems exist at every level. One of our mission statement reads: "Our most enduring competitive edge is the quality of tractors".

What you will do?

Key Responsibilities:

• Warranty & Field Complaints Handling: Ensure timely resolution of customer complaints and warranty claims in the Sukkur region, with a focus on improving customer satisfaction (CS) and adhering to Al-Futtaim Group & Select Auto processes.
• Field Visit Reporting & Quality Feedback: Conduct regular field visits, analyze failures, and prepare timely reports to support claim decisions and product quality improvements.
• Technical Issue Analysis: Monitor and report on recurring technical problems during the warranty phase, ensuring detailed analysis, service KPI tracking, and full compliance with company procedures.
• Spare Parts & Lubricants Sales: Drive sales through the dealer network and affiliated workshops in Sukkur to achieve annual targets, track dealer performance, and contribute to revenue growth.
• Dealership & Workshop Operations: Conduct audits and implement improvement plans for workshops and dealers, record service data, and lead service campaigns to enhance operational performance.
• Warranty Parts & Workshop Network Management: Maintain optimal stock levels for warranty parts, ensure accurate inventory records, and expand the workshop network in alignment with AGTL standards and group compliance requirements.

Minimum Qualifications and Knowledge:

• BSc. Agricultural machinery engineering / BSc. Mechanical Engineering from a renowned university.
• Excellent communication & interpersonal skills in English, Urdu and preferably Sindhi.
• Experienced Computer User, familiar with ERP systems such as SAP and MS Office will be preferred.
• Candidate must have a flexible attitude towards working hours as frequent travelling is required.

Minimum Experience:

• The candidates with 1-2 years relevant work experience preferably in the automotive industry or agriculture sector will be preferred.

Job-Specific Skills:

• Understanding of service business, aftersales operations and spare parts business in Pakistan.
• Ability to maintain and enhance customer satisfaction.

Behavioural Competencies:

• High levels of personal integrity and accountability.
• Ability to work within an international, diverse cultural environment and able to form excellent relationships with internal and external contacts.
• Able to work in dynamic, fast-paced, pressurized environments, adapting to rapid change in an agile and positive manner whilst continuing to provide economical and time focused solutions to critical business needs
• Team player in multi-disciplinary teams, and collaborative in approach and style
• Effective time management skills and focus on meeting demanding deadlines.