Aftersales Business Development Executive

19 hours ago

Sukkur, Sindh, Pakistan beBee Careers Full time

We are seeking a highly motivated Aftersales Support Specialist to join our team.

The ideal candidate will have strong technical skills and excellent communication abilities, with the ability to work independently and as part of a team. They will be responsible for ensuring timely resolution of customer complaints and warranty claims in the Sukkur region, with a focus on improving customer satisfaction (CS) and adhering to procedures.

Key responsibilities include:

  • Warranty & Field Complaints Handling: Ensure timely resolution of customer complaints and warranty claims, focusing on improving customer satisfaction and adhering to procedures.
  • Field Visit Reporting & Quality Feedback: Conduct regular field visits, analyze failures, and prepare timely reports to support claim decisions and product quality improvements.
  • Technical Issue Analysis: Monitor and report on recurring technical problems during the warranty phase, ensuring detailed analysis, service KPI tracking, and full compliance with company procedures.
  • Spare Parts & Lubricants Sales: Drive sales through the dealer network and affiliated workshops in Sukkur to achieve annual targets, track dealer performance, and contribute to revenue growth.
  • Dealership & Workshop Operations: Conduct audits and implement improvement plans for workshops and dealers, record service data, and lead service campaigns to enhance operational performance.
  • Warranty Parts & Workshop Network Management: Maintain optimal stock levels for warranty parts, ensure accurate inventory records, and expand the workshop network in alignment with standards and group compliance requirements.

The successful candidate will have a BSc. Agricultural machinery engineering or BSc. Mechanical Engineering degree from a renowned university. They will possess excellent communication and interpersonal skills in English, Urdu, and preferably Sindhi. Experience in the automotive industry or agriculture sector is preferred.

Key qualifications and skills include:

  • Understanding of service business, aftersales operations, and spare parts business in Pakistan.
  • Ability to maintain and enhance customer satisfaction.

Behavioural competencies include:

  • High levels of personal integrity and accountability.
  • Ability to work within an international, diverse cultural environment and form excellent relationships with internal and external contacts.
  • Able to work in dynamic, fast-paced environments, adapting to rapid change while continuing to provide economical and time-focused solutions.
  • Team player in multi-disciplinary teams, collaborative in approach and style.
  • Effective time management skills and focus on meeting demanding deadlines.

This role offers an exciting opportunity to grow and develop your skills in a dynamic and challenging environment. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

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