Associate, Client Support

1 week ago

Islamabad, Islamabad, Pakistan S&P Global, Inc. Full time
About the Role:

Grade Level (for internal use): 07

The Team: As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills.

Responsibilities:

  • Provide exceptional customer service to clients, distributors, and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting.

  • Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments.

  • Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month.

  • Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge.

  • Conduct product demos or webcasts for clients.

  • Build out our Knowledge Base for internal stakeholders and clients.

What We're Looking For:

Required Qualifications:

  • A Bachelor's degree in Finance, Accounting, Economics, and/or related field.

  • Fresh graduates or candidates with up to 6 months of experience.

  • Strong financial knowledge or knowledge of the global economy.

  • Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage.

  • An ability to resolve problems, manage time, and organize well are essential required skills.

  • Excellent communication skills.

  • Willing to learn multiple industries.

  • Open to working in different shifts.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Benefits:

  • Health & Wellness: Health care coverage designed for the mind and body.

  • Flexible Downtime: Generous time off helps keep you energized for your time on.

  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, and financial wellness programs.

  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too.

  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions.

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

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