RTO Gujranwala Password Recovery Agent

6 days ago

Gujujranwala City Tehsil, Pakistan TaxationPk Private Limited Full time
The Password Recovery Agent at RTO Gujranwala will be responsible for assisting taxpayers and internal users in recovering or resetting their login credentials for the Federal Board of Revenue (FBR). The role requires excellent customer service skills.

Key Responsibilities:

  • Assist taxpayers in recovering passwords for FBR, ensuring the process is secure and efficient.
  • Verify the identity of applicants through established verification protocols before granting password recovery access.
  • Guide users through recovery issues related to account access or login credentials.
  • Maintain a detailed log of recovery requests and resolutions for record-keeping and audit purposes.
  • Educate taxpayers about secure password practices and system usage to prevent future account access issues.

Required Skills and Qualifications:

  • Strong communication skills in Urdu and English, with a focus on customer service.
  • Basic knowledge of FBR systems.
  • Knowledge of tax-related processes and terminology.

Key Competencies:

  • Attention to detail and accuracy.
  • Customer-oriented approach with patience and empathy.
  • Ability to work independently and within a team.

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