Automation Engineer

5 days ago

Islamabad, Islamabad, Pakistan Home Pick Full time
Job Summary:

We're seeking an experienced Automation Engineer to identify manual, repetitive processes and replace them with scalable, reliable automations. By deploying no‑code platforms, custom scripts, and AI/LLM capabilities, you'll free our teams to focus on higher‑value work that drives agent success. You'll partner with stakeholders to understand workflows, implement solutions, and champion continuous improvement.
Duties & Responsibilities
  • Audit cross‑functional workflows, surface high‑impact automation targets, and prioritize them
  • Build and maintain system-to-system automations using modern no-code and low-code platforms
  • Develop custom scripts and browser-based automations for edge cases where prebuilt tools fall short
  • Collaborate with cross-functional stakeholders to gather requirements and implement solutions that address operational pain points
  • Document workflows clearly and create internal guides that help cross-functional teams understand and adopt automated processes
  • Monitor automations for performance and reliability, troubleshoot issues, and optimize over time
  • Stay current with emerging tools, AI capabilities, and platform updates to continuously evolve automation strategy and tooling

Requirements

Required Skills & Abilities:
  • Hands-on experience with one or more automation platforms (e.g. Make.com, n8n or equivalent)
  • Experience building internal tools and backend workflows using low-code platforms that support custom APIs, data modeling, and user interface components for operations teams
  • Effective communicator who can collaborate with non-technical stakeholders and translate business needs into automation logic
  • Ability to manage multiple automation projects, prioritize work, and deliver results independently
  • Demonstrates precision in testing and validating workflows, and approaches unfamiliar problems with curiosity, creativity, and a self-directed mindset

Education and Experience:
  • BA/BS in Computer Science, Engineering, Information Systems or equivalent hands-on experience
  • 2 - 3 years in roles focused on workflow optimization, internal tooling, or systems integration, ideally in a customer support context
  • Experience working with AI and LLM-based solutions, including platforms like OpenAI (GPT), Anthropic (Claude), and models such as Gemini or LLaMA, to enable intelligent automation and enhance business workflows is a strong plus
  • Proven track record of improving operational processes through technology, with clear examples of how your work reduced manual effort or increased efficiency
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