Java Technical Support Lead

1 day ago

Rawalpindi Cantonment, Pakistan BairesDev Full time
Overview

Java Technical Support Lead - Remote Work at BairesDev. We are seeking a Java Technical Support Lead to manage our Incident Response Team and oversee all support operations. In this leadership role, you will build, coach, and direct a team of technical support engineers while establishing best practices for incident response and management. You will develop strategies for handling our event-driven architecture, implement effective incident management workflows, and collaborate with leadership to ensure operational excellence.

At BairesDev, we have over 15 years of technology project experience and work with global clients. We have a diverse 4,000+ team that collaborates remotely to deliver high-impact solutions.

Responsibilities
  • Build, lead, and develop a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
  • Establish and enforce incident response protocols and escalation procedures.
  • Oversee critical incident management and personally handle high-severity issues when needed.
  • Define and implement root cause analysis methodologies and follow-up processes.
  • Lead strategic initiatives to improve system reliability and reduce incident frequency.
  • Collaborate with development, operations, and product teams to enhance service quality.
  • Design and optimize support tooling and automation to increase team efficiency.
  • Report on key metrics and trends to management, providing insights and recommendations.
  • Cultivate a culture of knowledge sharing and continuous improvement.
  • Manage on-call schedules and ensure appropriate coverage for all support hours.
Qualifications
  • 5+ years of experience in Java development and technical support.
  • 5+ years of experience as a Support Engineer in on-call teams.
  • Proven ability to build and lead high-performing technical teams.
  • Deep understanding of event-driven architecture and distributed systems.
  • Expertise in incident response frameworks and root cause analysis methodologies.
  • Strong experience working with RESTful APIs in production environments.
  • Experience establishing support processes and incident management workflows.
  • Strong prioritization and decision-making skills, especially during critical incidents.
  • Excellent communication abilities across technical and non-technical stakeholders.
  • Advanced level of English.
Nice to have
  • Experience with GraphQL implementation and support.
  • Knowledge of WebSocket protocols and real-time applications.
  • Familiarity with Go programming language.
  • Understanding of C++ development principles.
  • Background in SRE (Site Reliability Engineering) practices.
  • Experience implementing monitoring solutions and observability platforms.
Benefits and Work Model
  • 100% remote work (from anywhere).
  • Excellent compensation in USD or your local currency if preferred.
  • Hardware and software setup for you to work from home.
  • Flexible hours: create your own schedule.
  • Paid parental leaves, vacations, and national holidays.
  • Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
  • Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

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