Implementation Coordinator
2 weeks ago
The Implementation Coordinator will support the Implementation Consultant team in the successful management and execution of onboarding projects for Motive customers and work cross-functionally to support customer-related tasks. The candidate for this role should have great attention to detail, be an exceptional collaborator, have a penchant for administrative tasks, and thrive in a changing environment.
What You'll Do:- Assist with new orders and RMA to ensure hardware and accessories are shipped correctly and in a timely manner
- Review and assist in customer account administration (i.e. company settings, bulk import/change requests, etc.)
- Assist with project management tool administrative tasks (e.g. setting up phases, boards, and general data entry)
- Support case creation, tracking, and escalations
- Act as a liaison with customers and 3rd party installation partners to schedule installations, service work, and go-backs.
- Maintain and update installation reporting and no-show billing cases
- Support accounting team as needed with month-end and year-end close processes
- Provide data driven insights and status updates on account health and adoption
- Weekend work required as needed (~40%)
- 2+ years experience in including project coordination, account management, customer support, problem-solving, and analytical skills
- Excellent written and verbal communication skills
- Experience with Salesforce, G-suite, MS Office tools, reporting (SQL) and general technical aptitude preferred
- Able to strive in a fast paced and ever changing environment
- Strong end-to-end ownership attitude
- Excellent grip on product knowledge
- Excellent interpersonal communication (both written and verbal), and presentation skills
- Experience in delivering client-focused solutions based on customer needs
- Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization
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