Education Counsellor
2 days ago
Join to apply for the Education Counsellor - UK & Ireland role at IDP Education Ltd
About IDP
IDP is the global leader in international education services, delivering success to students, test takers, and partners through trusted relationships, digital technology, and customer research. An Australian-listed company, operating in over 50 countries with a team of more than 7,000 diverse professionals. Learn more at www.careers.idp.com.
Role purpose
The Education Counsellor provides excellent counselling services to guide international students in choosing institutions that align with their academic and career goals. Responsibilities include providing information on study opportunities, local education systems, culture, geographic regions, assisting with applications, facilitating enrolments, and promoting IDP services.
Key accountabilities
- Achieve pipeline goals, customer satisfaction, and advocacy targets by managing the student journey, promoting products, maintaining leads, and participating in events.
- Deliver outstanding customer service to students, families, and education providers, offering clear information on admissions and processes, and engaging proactively.
Required Experience
- Experience in sales or customer service environments with target achievement.
- Understanding of the education sector, student placement, immigration requirements, and processes.
- Relevant tertiary qualifications and/or experience as an Education Counsellor or similar.
- Excellent stakeholder management and communication skills, fluency in English.
- Entry level
- Full-time
- Education and Training
- Education Administration Programs
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