Email & Chat Support Executive - Domestic

1 week ago


Islamabad, Islamabad, Pakistan ibexl Full time
Job Overview

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to customers with their questions, issues, new orders, service delivery requirements, billing, and other queries. Escalates issues to relevant teams internally and/or externally.

Key Responsibilities
  1. Prompt chat & email response to customers
  2. Provide real-time support
  3. Document each customer's question or problem along with the solution or response
  4. Coordinate via email with customers
  5. Escalate issues to relevant teams internally and/or externally
Job Specifications
  1. Graduation or higher
  2. Good verbal and written communication skills
  3. Proficiency with MS Office, especially MS Excel
  4. Flexibility and adaptability
  5. Customer-centric attitude
Perks & Benefits
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leave and Leave Encashment
  • Referral Bonus
  • Company-provided Pick & Drop
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