Chat Support Virtual Assistant

2 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

We are looking for a Customer Support Specialist to provide real-time assistance to tenants, property owners, and other stakeholders through live chat and email.

Key Responsibilities
  • Provide support via live chat on the website or other platforms, responding to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.
Email Support
  • Respond to emails from tenants, property owners, and other stakeholders in a timely and professional manner, addressing concerns, providing property-related information, and resolving issues effectively.
Customer Issue Resolution
  • Assist with issues such as rent payment questions, maintenance requests, lease renewals, and move-in/move-out processes, escalating complex issues to the appropriate team.
  • Follow up with customers to ensure their issues are resolved satisfactorily, maintaining detailed records of customer interactions and resolutions in the CRM system.
Property and Lease Knowledge
  • Stay updated on property listings, lease agreements, and company policies to provide accurate information to customers, assisting tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.
Performance Metrics
  • Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores, continuously improving chat and email support processes to enhance customer experience.
  • Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently, providing feedback to improve customer support tools and processes.
Requirements
  • Bachelor's degree or equivalent
  • 1–3 years of experience in customer support, chat support, or a similar role, preferably in property management or real estate.
  • Familiarity with live chat and email support tools is a plus.

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