Workplace Experience Specialist

3 weeks ago

Lahore, Punjab, Pakistan Edge Full time

At Edge, we're on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That's why we've created a global HR Tech ecosystem platform that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and help them accelerate their hiring process. Spread across four continents, we're a global team disrupting the norms of how people can work together.

About the Role:

As an Edge Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

  1. First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
  2. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
  3. Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
  4. Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
  5. Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
  6. Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
  7. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
  8. Coordinate with vendors who supply services or goods to the workplace.
  9. Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
  10. Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

  1. High School Diploma or GED with up to 2 years of job-related experience.
  2. Ability to follow basic work routines and standards in the application of work.
  3. Communication skills to exchange straightforward information.
  4. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  5. Strong organizational skills with an inquisitive mindset.

Please note that this is an on-site role from 7 pm to 4 am PKST - Monday to Friday

Location - MM Tower, 5th Floor, Main MM Alam Road, Gulberg, Lahore

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

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