
QA Manager
4 weeks ago
Smart Brains Technologies Pvt. Ltd, Pakistan
Join Our Team as QA Manager or QA Executive
We are a leading telecommunications company seeking dedicated individuals to fill the roles of QA Manager and QA Executive.
Responsibilities:- Develop and implement quality assurance processes and procedures.
- Monitor and evaluate inbound and outbound calls to ensure adherence to policies and quality standards.
- Provide feedback and training to call center agents to improve performance.
- Analyze data and prepare reports on QA performance metrics.
- Collaborate with other departments to address and resolve quality issues.
- Complimentary meals
- Timely salary disbursements
- Punctuality bonus
- Monthly goal achievement bonus
- Pick & drop facility for females or a travel allowance
Salary: Up to 60,000 PKR
Join us in a dynamic work environment where your expertise will be a valuable asset to our team and contribute to your career advancement. We look forward to your application
Job SpecificationRequirements:
- Minimum of two years' experience in call center management.
- Knowledge of call center technologies and software.
- Strong understanding of BPO operations and quality assurance processes.
Telecommunications - Rawalpindi, Pakistan
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