Accounts Manager
5 days ago
Generate sales among client accounts, including upselling and cross-selling.
Operates as the point of contact for assigned customers.
Develops and maintains long-term relationships with accounts.
Makes sure clients receive requested products and services in a timely fashion.
Communicates client needs and demands to the employer company.
Forecasts and tracks client account metrics.
Manages projects within client relationships, working to carry out client goals while meeting company goals.
Identifies opportunities to grow business with existing clients.
Coordinates with staff members working on the same account to ensure consistent service.
Collaborates with the sales team to reach prospective clients.
Services multiple clients concurrently, often meeting deadlines.
Keeps records of client transactions.
Job SpecificationStrong interpersonal skills.
A polite, friendly, and diplomatic manner.
Excellent communication skills, both written and verbal.
A good sense of humour.
The ability to generate ideas.
The ability to prioritise and manage several different tasks at once.
An excellent understanding of client care.
The ability to work effectively to deadlines.
Good motivational skills.
Good common sense and logical thinking.
The ability to relate to a wide range of people.
The ability to thrive in pressured or stressful situations.
The ability to solve problems as they arise.
A committed and flexible attitude to the job.
Good organisational skills.
Excellent planning abilities.
The ability to work independently and as part of a team.
The ability to manage several tasks at once.
Good budgeting skills and the ability to handle finances.
The ability to handle rejection (when a client chooses to stop doing business with the company).
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