Senior Business Analyst

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Company Overview

TopDot is a software development company that specializes in e-commerce projects & services having its offices in New York & Lahore. We help businesses transform their processes with digital solutions. With such a diverse group of people, inspired by great work and fueled by passion, we bring a distinct perspective on everything we do.

Job Overview

We are looking for a highly skilled Senior Business Analyst specializing in eCommerce to join our team. This is a full-time onsite role at our office in Lahore. This role requires a deep understanding of eCommerce platforms, technical architecture, and business processes. The ideal candidate will be able to analyze, map, and optimize the technical side of eCommerce systems while driving business outcomes such as improved user experience, system efficiency, and revenue growth.

Note: You should be prepared to share examples of past eCommerce projects where you successfully analyzed technical components and provided solutions to complex eCommerce challenges.

Key Responsibilities

• Technical Analysis & eCommerce Platforms: Conduct a detailed analysis of the technical infrastructure of eCommerce platforms (Shopify, WordPress, Magento, WooCommerce, BigCommerce) to identify opportunities for optimization, scalability, and improved performance.
• Technical Requirement Gathering: Collaborate with stakeholders (developers, system architects, product owners) to gather, document, and translate business and technical requirements into detailed specifications. In this role, you will be responsible for creating key documents such as the Business Requirements Document (BRD), Functional Requirements Document (FRD), Technical Requirements Document (TRD), System Architecture Diagrams, and Integration/Interface Specifications to ensure smooth communication between business and technical teams, and successful implementation of eCommerce solutions.
• System Mapping & Architecture: Create and update system architecture diagrams and technical documentation to map out the eCommerce ecosystem, including integrations with payment gateways, inventory systems, APIs, and third-party tools.
• Integration and API Management: Analyze and evaluate API integrations between various platforms and third-party systems (CRM, ERP, PIM) to ensure data flow, synchronization, and performance are optimized.
• Technical Customer Journey Optimization: Work closely with development and UX teams to analyze customer journeys from a technical perspective, identifying areas where the user experience can be improved by optimizing technical performance, reducing load times, or enhancing mobile responsiveness.
• Security & Compliance: Ensure all technical aspects of the eCommerce platform meet security, compliance, and data privacy standards.

Qualifications & Experience

• Minimum Bachelor's degree in Business Administration, Computer Science, or a related field.
• Certification(s) in a relevant field will be considered a plus (e.g., CBAP, PMI-PBA).
• Familiarity with software development methodologies (e.g., Agile, Waterfall).
• 6+ years of experience as a Technical Business Analyst, with a focus on eCommerce projects.
• Excellent communication skills and the ability to articulate technical concepts to both technical and non-technical stakeholders.
• Proven ability to work independently and as part of a team in a fast-paced, technical environment.
• Competitive salary and benefits package
• Opportunity to work on challenging and impactful projects
• Work with a talented and experienced team
• Be a part of a growing and innovative company

How to Apply

Interested candidates are encouraged to submit their resume along with examples of past eCommerce projects where they successfully analyzed technical components and provided solutions to complex eCommerce challenges. You can apply here or by emailing hr@topdot.pk with the job title in the subject line.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionResearch, Analyst, and Information Technology
• IndustriesIT Services and IT Consulting

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