Customer Service Representative

4 weeks ago

Dera Ghazi Khan, Punjab, Pakistan Just Repair Full time
Job Description:

JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities:

  1. Lead Management:

    • Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers.
    • Cross-sell products such as on-site repair services, screen protectors, and phone covers.

  2. Customer Service:

    • Address and resolve customer complaints promptly and professionally.
    • Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.

  3. Vendor and Quotation Management:

    • Obtain pricing details from vendors as needed.
    • Create and share accurate quotations and invoices with clients.

  4. Sales Pipeline Updates:

    • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

  5. Marketing:

    • Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.

Requirements:

  • Strong communication and interpersonal skills.
  • Experience in customer service or sales is preferred.
  • Ability to work independently and manage tasks remotely.
  • Organized and detail-oriented with good multitasking abilities.
  • Basic proficiency in creating quotations and managing spreadsheets.

What We Offer:

  • Flexible, remote work environment.
  • Competitive compensation.
  • Opportunity to grow with a dynamic and customer-focused team.

If you're passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we'd love to hear from you

Job Specification:

Required Skills:

  1. Communication Skills:

    • Exceptional written communication to handle WhatsApp conversations effectively.
    • Ability to convey information clearly and persuasively to convert leads into customers.

  2. Sales Skills:

    • Lead conversion expertise with a focus on upselling and cross-selling.
    • Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).

  3. Customer Service Skills:

    • Strong problem-solving abilities to address customer complaints promptly and professionally.
    • Empathy and patience to ensure excellent customer satisfaction.

  4. Organizational Skills:

    • Ability to manage multiple leads and customer interactions simultaneously.
    • Skilled in maintaining and updating a structured sales pipeline.

  5. Technical Skills:

    • Basic knowledge of creating and managing quotations and invoices.
    • Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.

  6. Marketing Skills:

    • Familiarity with WhatsApp marketing and campaign management.
    • Creativity to craft engaging messages for marketing campaigns.

  7. Time Management:

    • Ability to prioritize tasks efficiently in a remote work environment.
    • Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.

  8. Vendor Management:

    • Negotiation skills to obtain competitive pricing from vendors.
    • Attention to detail when managing vendor interactions.

  9. Independence and Initiative:

    • Self-motivated and capable of working independently with minimal supervision.
    • Proactive in identifying opportunities for lead conversion and process improvement.

  10. Tech Savvy:

    • Comfortable using messaging platforms like WhatsApp for business communication.
    • Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).
Job Rewards and Benefits:

Incentive Bonus

#J-18808-Ljbffr

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