Retail Operations

3 days ago

Lahore, Punjab, Pakistan Nishat Full time
Retail Operations & Business-development ManagerLahore, Province of Punjab

Getpakjob 4 days ago

Description

The Linen Company, supported by the textile giant Nishat, is expanding its footprint in Egyptian-cotton, bamboo, and eucalyptus home essentials. We are seeking a passionate Retail Operations & Business Development Manager. The role is based at the Lahore Head Office and involves nationwide travel across stores.

Responsibilities:
  1. Store Performance: Drive weekly sales targets, analyze POS and footfall data, and improve conversion rates, UPT (Units Per Transaction), and AOV (Average Order Value) across all TLC stores.
  2. People & Training: Manage & recruit approximately 100 store staff by recruiting, rostering, and coaching. Deliver monthly product and service training aligned with the "Delight the Customer" value.
  3. Visual & Experience Management: Ensure adherence to Visual Merchandising (VM) guidelines and collaborate with the creative team for seasonal store refreshes and in-mall activations.
  4. Operational Excellence: Oversee cash reconciliation, maintain shrinkage at or below 0.6%, conduct stock counts, and ensure compliance with HSE (Health, Safety, and Environment) standards and grooming requirements.
  5. Customer Satisfaction: Achieve a Net Promoter Score (NPS) of 4.2+ and maintain a mystery shop score of ≥90 while leading the call-center team for COD (Cash on Delivery) order confirmations.
  6. Business Development: Scout new store locations, prepare feasibility studies, negotiate leases, and manage capex to open 5–6 new stores annually on time and under budget.
  7. Cross-Functional Collaboration: Coordinate with the Supply Chain for demand data, align promotions with Marketing, and synchronize new store launches with Creative and Tech teams.
Candidate Profile:
  1. 6–10 years of experience leading multiple stores in fashion, home, lifestyle, or FMCG retail.
  2. Proven experience opening or remodeling 2+ stores from site search to grand opening.
  3. Skilled in coaching Gen-Z sales teams and embedding SOPs as habits.
  4. Proficient in reading and interpreting POS dashboards (Lightspeed, Shopify, SAP, etc.).
  5. Strong lease negotiation skills, combining persistence and professionalism.
  6. Willingness to travel nationwide (~30% travel expected).
Perks and Culture:
  • Market-competitive salary package.
  • Medical insurance, provident fund, and fuel allowance.
  • Special bedding allowance (valuing quality sleep essentials).
  • Work culture that balances the agility of a lifestyle brand with the stability of Nishat.
  • Core values: Get Sh*t Done · Delight the Customer · Always Be Learning.

For more details, visit: Job Listing

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