Customer Sales Representative

2 weeks ago

Islamabad, Islamabad, Pakistan CROWN COMMUNICATION LTD Full time

Role Summary

We are looking for motivated and confident Customer Service Representatives (CSRs) to join our growing call center team. As a CSR, you will engage with customers via phone, provide outstanding service, and contribute to sales and support goals.

Success in this role means delivering a positive customer experience with every interaction, maintaining professionalism, and meeting performance targets.

This role plays a key part in our customer success strategy, ensuring we maintain high-quality communication standards and deliver value to our clients consistently.

Key Responsibilities
  • Answer inbound or outbound calls professionally and respond to customer inquiries.
  • Identify customer needs, clarify information, and provide accurate solutions or alternatives.
  • Maintain detailed records of customer interactions.
  • Meet or exceed performance KPIs such as call handling time, quality scores, and customer satisfaction.
  • Stay up-to-date with product knowledge and company protocols.
Qualifications
  • Minimum education: Matric (Secondary School Certificate).
  • Experience: At least 3 months of prior experience in a call center or related dialing role.
  • Language skills: Strong spoken English proficiency is required.
  • Basic computer handling skills (CRM systems experience is a plus).
  • Strong interpersonal skills and a customer-first attitude.
  • Ability to work in shifts and handle pressure in a fast-paced environment.
Why Join Us?
  • Competitive salary + incentives
  • Career growth opportunities
  • Professional training and supportive environment
  • Join a team that values communication, respect, and growth
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