Technical Relationship Manager

Grade Level (for internal use): 09

Work Shift: US/EMEA daytime hours (fixed)

The Team: The Technical Relationship Management team is responsible for proactively working with Strategic Accounts globally, with the prime goal of being a single point of contact for all technical questions and/or firm-wide issues and interactions at the Account - for S&P Global stakeholders as well as Client stakeholders.

The Impact: Directly assist in user and usage growth, helping to facilitate renewals.

Responsibilities

1. You will be assigned a book of Strategic Accounts where you will be the Technical Relationship Manager responsible for all Capital IQ Solutions technical initiatives and escalations. This role does not involve managing others.
2. As part of the Account team, assist Account Directors and Relationship Managers with technology related items at their Accounts, and bring to bear appropriate S&P Global resources (Product Management, Enterprise, Product Dev, Tech Support, etc.) as appropriate to quickly resolve issues and/or implement technology initiatives.
3. Be an integral part of Account team to provide White Glove service to Strategic Accounts to grow users & usage so that Account renewals are not impacted negatively by Technology issues or deficiencies.
4. Conduct a periodic comprehensive Technical Account review to ensure that any potential service gaps are addressed.
5. Proactively liaise with enterprise level IT and Market Data contacts on a scheduled basis (ex: monthly, quarterly) to keep them informed about platforms and technology, and work on the ever increasing regulatory and risk reviews of technical environments, vendors, and platforms.
6. Provide feedback and early warning to internal S&P Global Product teams regarding client technology direction.
7. Take ownership and work with client enterprise level IT and Market Data contacts to ensure product packaging and trouble-free deployment to users.
8. Deployment to assigned Accounts new platforms and updated Excel plugin versions, and retirement of legacy platforms in the 2021 and beyond time frame.

What We Are Looking For

1. Excellent written and verbal English communication skills.
2. You have basic understanding of finance industry with strong proficiency in technology in a corporate environment, computer applications and Windows operating systems.
3. You possess strong multi-tasking, analytical, and troubleshooting skills.
4. Project Management experience desirable.
5. You have an appetite for providing superb customer service.
6. Solid understanding & working knowledge of MS Office (Word, Excel, PowerPoint).
7. Ability to travel within India and APAC to meet IT and Business Unit contacts on a periodic or as needed basis.

Qualifications

1. Bachelor's degree in Computer Science, Information Technology, and/or Data Science related field preferred but not required if your current/past role included technology.
2. Excellent written and verbal English communication skills to communicate via phone and email.
3. Meaningful experience of 3+ years with client service, service desk, technical project management, or experience in a technical setting.
4. Self-starter, works well with minimal supervision.
5. Ability to multitask and project manage issues or initiatives to successful conclusion.
6. Organized and have the ability to collect, analyze and summarize data to measure progress against goals.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.