Technical Account Manager

3 days ago

Islamabad, Islamabad, Pakistan NexGen-X Full time

Bachelor's degree in Computer Science, Computer Engineering or a related field

Job Description: Technical Account Manager

NexGen-X is seeking a Technical Account Manager with 3 years of experience in the Computer Networking industry to join our team in Islamabad. As a subsidiary of IP Centric Systems, we are dedicated to building tomorrow's solutions today.

Responsibilities:
- Act as the primary point of contact for assigned accounts and serve as a liaison between the customer and internal teams
- Understand the customer's business needs and technical requirements and provide solutions that meet their objectives
- Provide technical support and product expertise to customers throughout the sales cycle
- Conduct hands-on technical demonstrations and training sessions for customers
- Manage customer expectations and ensure successful customer onboarding and adoption
- Communicate technical feedback from customers to internal teams to improve products and services

Job Specification

- Knowledge of Computer Networking, TCP/IP, routing, switching, load balancers, firewalls, web application firewalls
- Excellent interpersonal and communication skills with the ability to build strong relationships with customers and internal teams
- Strong problem-solving skills and attention to detail
- Ability to work independently and manage multiple tasks simultaneously
- Experience with project management and presenting to executives

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