Client Calling Representative

7 days ago

Lahore, Punjab, Pakistan Studywise Full time

Job description

The Client Calling representative will be responsible for managing communication and scheduling between clients and skilled Visa Experts. This role focuses on contacting clients, arranging consultations, and supporting immigration advisors by ensuring all necessary appointments and documentation are prepared in advance. The representative will also provide excellent customer service by addressing client inquiries and ensuring a smooth immigration advisory process.

Key Responsibilities:

  1. Contact clients & schedule consultations with Visa Experts based on client needs and availability.
  2. Engage potential clients, answer basic questions about immigration services.
  3. Serve as the first point of contact for clients seeking skilled immigration advice.
  4. Assist clients in preparing for their meetings with Visa Experts by providing details on necessary documents, timelines, and expectations.
  5. Relay client-specific information to advisors and ensure that the advisors are well prepared for each meeting.
  6. Maintain open communication between clients and advisors to ensure effective and timely service delivery.
  7. Provide a high level of customer service, addressing client concerns and questions with professionalism and empathy.
  8. Follow up with clients post-appointment to ensure they have the information and support needed for the next steps.

Requirements

  1. Education: A bachelor's degree in sales, marketing, or relevant field.
  2. Experience: 0-1 year of experience in a client-facing role (e.g., customer service, client calling). Previous experience in immigration is a plus but not required.
  3. Skills & Competencies: Strong communication and interpersonal skills. Excellent organizational and time-management abilities. Ability to handle multiple tasks and manage conflicting priorities. Basic understanding of skilled immigration processes and requirements is advantageous.

Benefits

  1. Opportunity to work in a fast-paced and dynamic environment.
  2. Make a real impact on the company's growth and success.
  3. Be part of a collaborative and supportive team.
  4. Personal Loans
  5. Free online doctor consultations
  6. Monthly engagement activities
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