Outbound Call Center Representative

2 days ago


Lahore, Punjab, Pakistan EpicSoft Technologies Full time
Job Title: Outbound Call Center Representative

We are seeking a reliable and energetic Outbound Call Center Representative to join our team. The primary responsibility is to make outbound calls to potential clients or customers, provide information about our services, and generate leads or set appointments.

Key Responsibilities:
  • Make outbound calls to prospects from provided call lists.
  • Follow a call script while adapting to the customer's needs.
  • Clearly explain products or services and answer any questions.
  • Record call details and outcomes accurately in the system.
  • Meet daily/weekly call and lead targets.
  • Provide feedback on call trends or challenges to the team lead.
Requirements:
  • Previous call center or phone sales experience preferred.
  • Strong communication and customer service skills.
  • Comfortable making a high volume of calls daily.
  • Ability to handle objections and remain professional under pressure.
  • Basic computer skills and familiarity with CRM tools.
  • Positive attitude and team-oriented mindset.
Additional Information:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Industries: IT Services and IT Consulting

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