Head Of Ecommerce

Job Description:

Job Title: Head of E-Commerce

Location: Onsite Gojra

Company: TriVA

About TriVA:

TriVA is at the forefront of revolutionising how businesses access top talent by offering specialised virtual assistant pods. Our innovative pod model consists of three highly skilled virtual assistants working together to provide businesses with tailored support in areas such as marketing, e-commerce, brand growth, lead generation, and more. We work with clients across multiple industries, helping them streamline operations, grow their online presence, and scale their businesses efficiently.

We are looking for an experienced and dynamic Head of E-Commerce to join TriVA, responsible for setting the strategy, overseeing the execution, and ensuring the success of our e-commerce clients online sales efforts, both on websites and marketplace platforms. The ideal candidate will have 5-10 years of experience in e-commerce management, with proven expertise in scaling online stores and managing marketplace sales in both the European and U.S. markets.

Key Responsibilities:

1. Develop E-Commerce Strategy:

• Lead the development and execution of TriVAs e-commerce strategies for clients, aligned with their business objectives.
• Define clear e-commerce goals for client growth, focusing on increasing sales, improving user experience, and expanding market presence.

Oversee Website and Marketplace Sales:

• Provide strategic direction for clients e-commerce websites, marketplaces (e.g., Amazon, eBay), and other sales platforms.
• Drive e-commerce sales by optimising product listings, enhancing SEO, managing pricing strategies, and ensuring a smooth customer journey.
• Maximise revenue growth by identifying new marketplace opportunities and expanding product ranges.

Team Management and Collaboration:

• Lead and guide the team of virtual assistants assigned to e-commerce clients, ensuring they work collaboratively to meet the clients goals.
• Work closely with other departments (marketing, creative services, and operations) to ensure the successful delivery of e-commerce solutions.

Market and Competitor Analysis:

• Monitor and analyse competitors' online strategies, emerging trends, and digital marketing techniques in the e-commerce sector.
• Provide insights and recommendations on product performance, customer behaviour, and market trends to inform future strategies.

Client Relationship and Satisfaction:

• Build and maintain strong relationships with TriVAs e-commerce clients, providing consistent updates on project status, performance metrics, and recommendations for improvement.
• Ensure the clients are fully satisfied with the strategic approach, meeting their KPIs and business objectives.

Performance Monitoring and Reporting:

• Define key performance indicators (KPIs) for e-commerce clients and consistently track performance to ensure goals are met or exceeded.
• Analyse and report on e-commerce performance, focusing on key metrics such as sales growth, customer acquisition, conversion rates, and ROI.
• Present findings to clients and make data-driven decisions to enhance sales performance.

Innovation and Continuous Improvement:

• Stay ahead of the curve on e-commerce trends, tools, and technologies, and continuously optimise TriVAs e-commerce strategies to meet client needs.
• Drive innovation by recommending new strategies, testing new ideas, and ensuring continuous improvement in e-commerce offerings.

Budget Management:

• Manage the budget for e-commerce campaigns and initiatives, ensuring that resources are allocated efficiently to meet client goals.

Training and Development:

• Lead training sessions for TriVAs e-commerce team to ensure everyone is up to date with the latest e-commerce tools, trends, and strategies.
• Foster an environment of continuous learning, helping the team expand their expertise and drive better results for clients.

What We Offer:

• A competitive salary with performance-based incentives.
• Accommodation for out stationed employees including bills.
• Three Time luxury meal.
• Opportunities to grow within a dynamic, fast-paced environment.
• A supportive and innovative team culture.
• The chance to make a significant impact by shaping the e-commerce strategy for multiple businesses.

Job Specification:

• 5-10 years of proven experience in e-commerce management, with a strong focus on both website and marketplace sales (e.g., Amazon, eBay) in European and U.S. markets.
• Experience working with international clients and managing cross-border e-commerce operations.
• A solid understanding of e-commerce platforms (Shopify, WooCommerce, Magento, etc.), and marketplaces.

Leadership and Team Management:

• Strong leadership skills with the ability to guide, inspire, and motivate teams to deliver high-quality results.
• Ability to manage and collaborate with cross-functional teams, including virtual assistants, marketing professionals, and creative teams.

Results-Driven and Analytical:

• Proven track record of driving e-commerce growth through strategic planning, data analysis, and market insights.
• Strong analytical skills and ability to leverage data to drive decisions, optimise performance, and maximise ROI.

E-Commerce Strategy Expertise:

• Deep knowledge of e-commerce trends, online sales strategies, digital marketing techniques (e.g., PPC, SEO, email marketing), and customer acquisition strategies.
• Expertise in managing and optimising product listings, pricing strategies, SEO, and product content.
• Client-Facing and Communication Skills:
• Excellent client-facing communication skills with the ability to build and maintain long-term relationships.
• Ability to explain complex e-commerce concepts and strategies to clients in a clear and actionable manner.

Innovation and Adaptability:

• Comfortable working in a dynamic, fast-paced environment and staying ahead of evolving trends and technologies in e-commerce.
• Passion for continuous improvement and innovation in e-commerce strategies.

Market Knowledge:

• Expertise in the European and U.S. e-commerce landscape, understanding local market trends, consumer behaviour, and legal requirements.
• Experience with different e-commerce models (direct-to-consumer, B2B, etc.) and international sales strategies.

Job Rewards and Benefits:

• Accommodation
• Leaves

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