Quality Assurance Agent

15 hours ago


Islamabad, Islamabad, Pakistan Microcred Full time
Responsibilities
  1. Performing call quality monitoring and following all standards.
  2. Able to work or assign tasks/targets assigned by management.
  3. Prepare analysis reports for internal and external departments.
  4. Excellent verbal and systematic skills (MS Office, monitoring software).
  5. Ability to multitask.
Job Specification

Proven work experience as a Quality Assurance Specialist or similar role.

Working knowledge of tools, methods, and concepts of quality assurance.

Solid knowledge of relevant regulatory standards.

Good communication skills, both verbal and written.

Excellent data collection and analysis skills.

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