Coordinator VA

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Direct message the job poster from Sambco.

We are seeking a highly skilled and detail-oriented coordinator VA to join our on-site team. You'll be working for a property management company based in Austin. This role is vital to ensuring smooth operations and providing excellent service to our tenants and vendors.

Key Qualifications:

• Ability to communicate fluently and professionally with tenants, vendors, and team members.

Critical Thinking and Problem-Solving Skills (Required):

• Capacity to assess unclear or incomplete information and determine the most effective course of action.

Team Player (Required):

• A collaborative mindset with the ability to work effectively in a remote team environment.

High Attention to Detail (Required):

• Strong organizational skills to manage multiple tasks, including utility coordination and detailed record-keeping.

High degree of self-sufficiency.

Preferred Skills:

• Familiarity with property management software (e.g., AppFolio) is a plus.
• Experience in property management or maintenance coordination is advantageous.
• Proficient in Google Suite.
• Strong interpersonal, customer service, and communication skills.

Key Responsibilities:

1. Work Order Management:

• Review and process incoming maintenance work orders submitted by tenants via AppFolio.
• Analyze and interpret vague or unclear work order descriptions, using critical thinking skills to identify the actual issue.
• Assign work orders to the appropriate vendors based on the nature of the problem (e.g., plumbing, HVAC, electrical).
• Communicate professionally with tenants to clarify maintenance requests when descriptions are unclear.
• Exhibit excellent spoken English skills to ensure seamless interactions.

• Manage utility accounts for properties, including:
• Ensuring utilities are turned off at vacant properties and turned on when occupied.
• Coordinating with utility companies to resolve any issues.
• Paying utility bills in a timely manner to avoid service interruptions.

• Work closely with the property management team, vendors, and other virtual assistants to ensure tasks are completed efficiently.
• Foster a positive and supportive team environment.

• Maintain accurate records of maintenance tasks, vendor assignments, and utility payments.
• Ensure that all maintenance requests are resolved promptly and to high standards.

Schedule: 7 PM to 4 AM (Mon-Fri) - The work schedule will align with U.S. Central Time (Austin, TX) business hours. Remote monitoring is required during after-hours for emergency tickets, including weekends.

Location: Bahria Town Phase 8, Rwp.

What We Offer You:

• Competitive compensation
• Exciting work environment
• Rent-free accommodation