Technical Support Specialist

3 weeks ago

Abbottabad, Khyber Pakhtunkhwa, Pakistan Insignia Software Full time
Job Description

Insignia Software is seeking energetic candidates to provide technical support and training for Insignia products such as Insignia Library System and Insignia Student Management System. Insignia customers include K-12, public, academic, and special libraries. As a Technical Support Specialist for Insignia, you will gain an in-depth understanding of Insignia products to provide customer support to customers all over the world.

Duties:

  1. Providing phone and email support to troubleshoot user issues
  2. Recommendation product enhancement to improve the product
  3. Responsible for quality control/bug testing of new releases
  4. Research projects
  5. Support product development through research and documentation
  6. Updating knowledgebase cases and release notes

Qualifications:

  1. Library diploma or MLIS, IT diploma or degree in computer science, or engineering degree
  2. People person with excellent phone and email manners
  3. Excellent English writing and speaking skills
  4. High typing speed
  5. Someone who both enjoys and excels at problem solving
  6. Very knowledgeable on all Microsoft Office products
  7. Technical support related experience an asset
  8. 2-5 years' experience required

Important:

Monday – Friday, Evening/Night Shift

Night Shift will be 9 hours with 1 hour lunch break, start time will vary.

Statuary Holidays: Local statuary holidays.

Work will be done remotely from home; must have stable high-speed internet access.

Must be fully committed to Insignia; must not have any other part-time or full-time job.

Start Date: As soon qualified candidates are selected.

This is a full-time permanent position.

Job Type: Full Time/Permanent

Job Shift: Third Shift (Night)

Job Location: Islamabad, Faisalabad, Karachi, Lahore, Peshawar, Rawalpindi, Pakistan

Gender: No Preference

Minimum Education: Bachelors

Degree Title: Computer Science or IT related degree or three years Diploma in IT

Career Level: Experienced Professional

Minimum Experience: 3 Years (3-5 years of experience in Technical Support or Library Management System)

Job Specification

Skills:

  • Excellent Communication Skills
  • English Speaking and Writing Skills
  • Library Management System
  • Technical Support
  • Email Clients
Job Rewards and Benefits
  • Communication
  • Health Insurance
  • Leaves
  • Life Insurance
  • Medical
  • Provident Fund
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