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Technical Support Specialist
4 weeks ago
Insignia Software is seeking energetic candidates to provide technical support and training for Insignia products such as Insignia Library System and Insignia Student Management System. Insignia customers include K-12, public, academic, and special libraries. As a Technical Support Specialist for Insignia, you will gain an in-depth understanding of Insignia products to provide customer support to customers all over the world.
Duties:
- Providing phone and email support to troubleshoot user issues
- Recommendation product enhancement to improve the product
- Responsible for quality control/bug testing of new releases
- Research projects
- Support product development through research and documentation
- Updating knowledgebase cases and release notes
Qualifications:
- Library diploma or MLIS, IT diploma or degree in computer science, or engineering degree
- People person with excellent phone and email manners
- Excellent English writing and speaking skills
- High typing speed
- Someone who both enjoys and excels at problem solving
- Very knowledgeable on all Microsoft Office products
- Technical support related experience an asset
- 2-5 years' experience required
Important:
Monday – Friday, Evening/Night Shift
Night Shift will be 9 hours with 1 hour lunch break, start time will vary.
Statuary Holidays: Local statuary holidays.
Work will be done remotely from home; must have stable high-speed internet access.
Must be fully committed to Insignia; must not have any other part-time or full-time job.
Start Date: As soon qualified candidates are selected.
This is a full-time permanent position.
Job Type: Full Time/Permanent
Job Shift: Third Shift (Night)
Job Location: Islamabad, Faisalabad, Karachi, Lahore, Peshawar, Rawalpindi, Pakistan
Gender: No Preference
Minimum Education: Bachelors
Degree Title: Computer Science or IT related degree or three years Diploma in IT
Career Level: Experienced Professional
Minimum Experience: 3 Years (3-5 years of experience in Technical Support or Library Management System)
Job SpecificationSkills:
- Excellent Communication Skills
- English Speaking and Writing Skills
- Library Management System
- Technical Support
- Email Clients
- Communication
- Health Insurance
- Leaves
- Life Insurance
- Medical
- Provident Fund
