Card Product Specialist
2 weeks ago
Job Title- Card Product Specialist
Term- 24 months
Location- Karachi, Pakistan
Division- Cards, Retail
Reports to-Chief Digital Office (Cards)
Relevant experience-12 years in Cards Product and Portfolio Management
Mandatory experience-English and Urdu language requirements; local experience; product specialist
Purpose of Job:
The Product Management Specialist will support the client in profit and growth for cards, from revenue to credit costs (including Fraud) and direct/allocated costs. The role involves product management for cards, audits, compliance matters, and complaints support. The specialist will guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy, with a focus on the whole of bank value which is not limited to Card Launches and ongoing product management.
TASKS
Core Responsibilities and Accountabilities
- Guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy.
- Support the commercialization of new products and launch of new products and solutions, by recommending pricing, providing sales tools and training the sales team to ensure knowledge transfer resulting in successful sales in partnership with acquisitions.
- Support the client in profit and growth for cards, including revenue, credit costs, and direct/allocated costs.
- Manage product management for cards, audit, compliance matters, and complaints support.
- Provide guidance and support to client-facing professionals and sales teams to solve complex client needs through products.
- Support monitoring of product performance post roll-out and help resolve product or sales issues to ensure continuous product improvement.
- Support in delivery of large programs for clients from initiation to benefit realization.
- Successful execution of projects across different clients/businesses, identifying and mitigating risks, solving issues, developing plans, and ensuring they are implemented in line with agreed timescales, budgets, and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction.
- Develop strong bonds with clients that endure beyond a particular assignment, serving as a go-to resource for client staff and being sought out for knowledge of industry and firm.
- Identify new business opportunities to support clients with Mastercard solutions.
KPIs
- GDV and Revenue growth from card products.
- Number of successful cards launches and time to market.
- Reduction in credit costs and fraud.
- Successful execution of marketing campaigns.
- Customer satisfaction and superior customer experience.
- Timely and effective product roll-out and commercialization.
Knowledge and Experience
- Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Management, or Business).
- Experience in Cards product management, project management, and coordination between different functions.
- Strong knowledge of consumer banking and card products.
- Understanding of audit, compliance matters, and complaints support.
- Ability to execute marketing campaigns and develop end-to-end solutions.
- Experience in training internal stakeholders and performing competitive benchmarking.
Mandatory Skills
- Local experience in the Pakistan Banking market.
- Technical skills in product management and project management.
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