Software Quality Assurance Engineer

2 weeks ago

Lahore, Punjab, Pakistan Kavak Full time

Join to apply for the Software Quality Assurance Engineer role at Kavak.com

KAVAK is the leading e-commerce platform for buying and selling pre-owned vehicles, experiencing rapid growth across Latin America. We work smart and make things happen, providing the easiest, safest, and most transparent experience for our customers.

Our journey continues globally: at KAVAK, our goal is expansion Currently, our presence extends to the vibrant GCC region as part of our growth into the Middle East, driven by our mission to transform the automotive market worldwide.

With over 180 Kavakees in the GCC team and expanding, we surround ourselves with top talent to develop innovative technology, processes, and products that position us as the number one player in the pre-owned car market.

Are you ready to join this exciting journey?

Job Description
Key Responsibilities:
  • Design and execute test plans for voice and chat AI agents.
  • Perform load testing, latency measurement, and barge-in handling for voicebots.
  • Test chatbot flows across different LLMs, embeddings, tools, and agents (LangChain/LangGraph).
  • Build and maintain automated testing frameworks for regression testing (e.g., prompt consistency, tool behavior).
  • Evaluate intent accuracy, NLU robustness, and fallback handling.
  • Simulate edge cases: noisy environments, overlapping speech, disconnections, multilingual input.
  • Report bugs, behavioral inconsistencies, hallucinations, and voice UX issues.
  • Monitor and interpret analytics, call logs, response latencies, prompt token usage, etc.
  • Collaborate closely with engineers and product leads to prioritize fixes.
Requirements
Skills and Qualifications:
  • 3+ years of QA/testing experience with conversational AI systems.
  • Familiarity with LangChain, LangGraph, or prompt-driven workflows (or eagerness to learn quickly).
  • Experience with voice automation tools: Twilio, Dialogflow, Amazon Lex, or Synthflow.
  • Strong knowledge of testing tools (Postman, Playwright, pytest, JMeter, etc.).
  • Understanding of NLP testing: intent/slot recognition, confusion matrix, false positives/negatives.
  • Excellent debugging, test documentation, and bug reporting skills.
Nice to Have
  • Experience testing real-time voice TTS/STT, barge-in, and silence detection systems.
  • Familiarity with LLM-based applications: OpenAI, Claude, Gemini, etc.
  • Hands-on experience with QA automation: CI/CD test suites, conversational analytics, or prompt evaluation tools like LangSmith, Promptfoo, or TruLens.
  • Knowledge of automotive, e-commerce, or support systems.
  • Arabic language testing experience.

If you're excited to be part of this story, apply now

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Quality Assurance, Information Technology, and Research
  • Motor Vehicle Manufacturing

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