Head of Operations

3 weeks ago

Faisalabad City Tehsil, Pakistan BirdView Logic Business Hub Full time

Direct message the job poster from BirdView Logic Business Hub

CEO | Vice Chairperson FWCCI |Shaping Tomorrow's IT Innovators Today | Where Talent Meets Tech Mastery | To Develop 1 Million Tech Experts By 2030

Company Description

BirdView Logic Business Hub aims to bridge the gap between Pakistan's education system and the IT industry by providing industrial knowledge and skill development to the youth. We offer internships and jobs to talented students, allowing them to work on industry projects and sharpen their skills. Committed to building an enterprise-grade youth community, we provide free transport services for females to encourage their participation in IT. Our comprehensive training program focuses on technical skills, business communication, and English proficiency, integrated with the latest industry trends. Our ultimate goal is to establish Pakistan as an enterprise IT hub by attracting investments from global IT giants.

Role Description

Role Objective:

To oversee the end-to-end operations of the academy, ensuring academic excellence, smooth administration, effective faculty management, and a superior student experience, while driving business growth targets.

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Key Responsibilities:

Academic & Training Operations

Oversee scheduling and delivery of all training programs.

Ensure adherence to curriculum standards and quality benchmarks.

Coordinate with trainers/faculty to maintain training effectiveness.

Team & Faculty Management

Recruit, train, and supervise faculty and support staff.

Conduct regular performance evaluations and feedback sessions.

Maintain discipline and professional decorum across the academy.

Administration & Compliance

Ensure upkeep of facilities, classrooms, equipment, and learning aids.

Maintain student records, attendance, and compliance documentation.

Implement and enforce academy policies and SOPs.

Sales & Business Support

Support marketing and admission drives in coordination with sales teams.

Ensure student onboarding and orientation is smooth.

Address escalations from students/parents professionally.

Financial Oversight

Oversee fee collection, maintain payment follow-ups with accounts.

Control operational expenses within budget.

Reporting & Reviews

Generate weekly / monthly MIS reports on enrollments, revenue, batch performance, and resource utilization.

Conduct regular review meetings with management.

Qualifications

  • Expertise in Operations Management and Analytical Skills
  • Strong Team Management and Communication skills
  • Proficiency in Budgeting and Financial Planning
  • Excellent problem-solving abilities
  • Ability to work effectively in a fast-paced environment
  • Experience in the IT industry is a plus
  • Bachelor's degree in Business Administration, Operations Management, or related field
Seniority level
  • Seniority levelExecutive
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Manufacturing
  • IndustriesIT System Training and Support

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