
Training Operations Manager
3 days ago
- Instructor recruiting and management: Hire and develop team members who can effectively deliver virtual training across the globe from the Karachi office, covering a wide range of technology skill sets.
- Instructor rating and quality metrics: Develop training plans for staff to ensure high-quality training and increase quality metrics.
- Scheduling: Optimize instructor schedules in collaboration with the schedule manager, focusing on high-value and instructor TA. Work with sales and marketing to develop and maintain the training schedule. Create an instructor certification program and an onboarding/training program to improve quality and learning standards.
- Teaching: Conduct technology-related courses approximately 50% of the time.
- Course Approvals: Interface with regulatory compliance to manage course approvals.
Job Requirements:
- Experience in at least two of the following technology areas:
- Database administration
- System administration
- Application development
- Networking
- Minimum of 10 years of professional experience in technology and/or operations.
- At least 3 years of experience leading a team with demonstrable team development skills.
- Having a Microsoft Certified Trainer (MCT) certification is a plus.
- Having a strong network of technical experts is a plus.
- Experience in Data Science and Project Management is essential.
Location: Information Technology and Services, Karachi, Pakistan
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