social media executive

1 week ago

Karachi, Sindh, Pakistan IRD Global Full time

Join to apply for the SOCIAL MEDIA CUSTOMER SUPPORT EXECUTIVE role at IRD Global

Job Purpose
The incumbent will be responsible for delivering timely, empathetic, and accurate customer support across social media platforms, ensuring a positive and consistent brand experience.

Job Description

Department
Communications

Reporting To
[Specify reporting manager]

Grade
Officer

Employment Type
Full-Time (Contractual)

Location
Karachi, Pakistan

Responsibilities

  • Monitor and respond promptly to customer queries, comments, and complaints across social media platforms including Instagram, Facebook, X (Twitter), LinkedIn, and YouTube.
  • Maintain a professional, empathetic, and brand-aligned tone in all interactions.
  • Provide accurate and helpful information regarding products, services, orders, and company policies.
  • Escalate complex, unresolved, or sensitive issues to the relevant teams.
  • Track and log customer queries.
  • Identify and categorize common customer concerns to support process improvements.
  • Collaborate with marketing, operations, and customer service teams to resolve issues effectively.
  • Monitor daily engagement and customer sentiment to inform team strategies.
  • Report on recurring issues, customer feedback, and platform-specific trends.
  • Stay updated on changes in social media platforms, industry trends, and evolving customer expectations.

Required Knowledge, Skills & Abilities (KSA)

Qualification

  • Bachelor's Degree

Experience

  • 0–2 years in customer service, preferably in a digital or social media environment

Skills

  • Excellent written communication skills in English
  • Strong understanding of major social media platforms
  • Ability to remain calm and professional in challenging situations
  • Basic knowledge of customer service tools and CRM systems is a plus
  • Willingness to work flexible hours, including weekends or holidays if needed
  • Clear, empathetic, and brand-aligned messaging
  • Ability to resolve or escalate issues efficiently
  • Patient, solution-oriented approach to support

Additional Information

  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitals and Health Care

This job is active and accepting applications.

#J-18808-Ljbffr

  • Social Media Executive

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time 600,000 - 1,000,000

    Job Title: Social Media ManagerWe are seeking a skilled and creative Social Media Manager to develop and execute comprehensive social media strategies that align with our company objectives.

  • Social Media Executive

    4 weeks ago

    Karachi, Sindh, Pakistan VGO Tel Mobiles Full time

    Bachelor's degree in Communication, Marketing, or a related field from a reputable organization.· Build and execute social media strategies through competitive research, platform determination, benchmarking, messaging, and audience identification.· Manage the organization's social media platforms.· Engage followers with regular updates about the...

  • Social Media Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Internpools Full time

    Social Media Executive & SEO Content WriterSwyft Cube is on the lookout for dynamic professionals to join our growing team. If you're ready for a new challenge in a fast-paced, innovative environment, apply nowWe're hashtag#Hiring:Social Media Executive (Fresher to 6 Months)SEO Content Writer (Fresher to 6 Months)Responsibilities:The ideal candidates will be...

  • Social Media Executive

    3 weeks ago

    Karachi, Sindh, Pakistan Soft Nation Technologies Full time

    Direct message the job poster from Soft Nation TechnologiesHuman Resources Executive @ Soft Nation Technologies | Talent AcquisitionSoft Nation Technologies is looking for Social Media Executive to join the teamLocation: Gulshan-e-Iqbal, KarachiTimings: 12:00pm-9:00pmExperience 1-2 years maxKEY RESPONSIBILITIES:Plan, create, and publish content across...

  • Social Media Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Umbrella Services Full time

    We are looking for a creative and driven Social Media Executive to manage our social media platforms and enhance our online presence. The ideal candidate will have 6 months to 2 years of experience in social media management, with a strong understanding of various social media platforms and digital marketing strategies.Responsibilities:Develop and implement...

  • Social Media Executive

    5 days ago

    Karachi, Sindh, Pakistan Analytix Camp Full time

    Direct message the job poster from Analytix CampFounder & Chief Trainer @ AnalytixCamp.Com | Trainer and Consultant | 07+ Years in Analytics | 50+ Trainings | 10,000+ Students | Data Analyst |…Job Title: Social Media ManagerJob Type: Full-TimeDepartment: Marketing & CommunicationsWe are looking for a creative, proactive, and social-media-savvy individual...

  • Social Media Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Access Systems Full time

    Job Description: Job Description:Access Systems, a leading provider of video conferencing solutions in Pakistan, is seeking a Social Media Executive with 1 year of experience. Join our Karachi team to amplify our brand's presence across major cities, promoting high-quality video conferencing systems and services.Responsibilities:- Develop and implement...

  • Social Media Executive

    4 weeks ago

    Karachi, Sindh, Pakistan Publishershub Full time

    We are seeking a dynamic and creative individual to join our team as a Social Media Executive. In this role, you will be responsible for content creation for various brands, ensuring high-quality and engaging materials that align with our brand identity. You will collaborate closely with our design team to review and optimize visual content for social media...

  • Social Media Executive

    2 weeks ago

    Karachi, Sindh, Pakistan KAM Apparel - Mizaj Full time

    We are looking for Social Media Executive to join our teamDetails:Manage and handle all the social media accounts.Respond to comments and customer's queries in a timely mannerMonitor & report on feedback & online reviewsCoordinate with Marketing, PR, and Communications teams to ensure brand consistencyManage day-to-day operationsSharing Ideas & Executions...

  • Jr. Social Media Executive

    4 weeks ago

    Karachi, Sindh, Pakistan Granule Services Full time

    The executive heads of Granule Services have decided to onboard more people for the position of Jr. Social Media Executive.As a Jr. Social Media Executive, your role will be:Developing and implementing digital marketing strategies to create and promote our online social media presence to generate sales leads.Creating marketing and social media campaigns and...