E-commerce Client Support Coordinator

4 weeks ago

Rawalpindi Cantonment, Pakistan GrowthRise Solutions Full time

E-Commerce Customer Service Representative (CSR)

Company: GrowthRise Solutions

Location: Bahria Town Phase 7, Islamabad

Positions Available: 4

Job Type: Full-Time (In-Office)

Are you a driven, customer-focused individual looking to make an impact in the e-commerce industry? GrowthRise Solutions is seeking enthusiastic Customer Service Representatives (CSRs) to join our team at our Bahria Town Phase 7 office. This is a full-time, in-office position, offering a dynamic and collaborative environment with ample growth opportunities.

Key Responsibilities:
  1. Customer Assistance & Satisfaction:
    • Respond promptly to customer inquiries across various channels with professionalism and care.
    • Maintain high customer satisfaction through effective communication and problem-solving.
  2. Order Management & Fulfillment:
    • Assist in processing returns and manage the fulfillment process smoothly.
    • Track and record shipments to ensure seamless delivery.
  3. Live Customer Chats & Account Support:
    • Handle live customer service chats, addressing queries and providing timely account support.
    • Resolve customer concerns efficiently, ensuring a positive experience.
  4. Technology & Computer Proficiency:
    • Utilize data entry skills and Microsoft Office tools (Excel, Word) to manage customer interactions and records.
    • Leverage your technical proficiency to enhance customer service operations.
  5. Clear & Effective Communication:
    • Exhibit strong written and verbal English skills to communicate clearly with customers and resolve issues effectively.
Qualifications:
  • Location: Must be able to commute daily to our office in Bahria Town Phase 7, Islamabad.
  • Education: Bachelor's degree in any discipline.
  • E-commerce Experience: Previous experience in e-commerce or familiarity with platforms like eBay is a plus.
  • Technology: Personal laptop required for daily office use.
Why Work with Us?
  • Competitive salary with potential for career advancement in the growing e-commerce sector.
  • Comprehensive, hands-on training provided to ensure your success.
  • Fast-paced, collaborative environment with a strong focus on customer satisfaction and retention.
  • Contribute to a company dedicated to customer engagement and problem-solving excellence.

Note: Candidates who do not meet the outlined requirements or cannot commit to in-office attendance should not apply.

If you are a dedicated customer service professional eager for a fulfilling role with growth potential, we encourage you to apply

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