
E-commerce Client Support Coordinator
3 days ago
E-Commerce Customer Service Representative (CSR)
Company: GrowthRise Solutions
Location: Bahria Town Phase 7, Islamabad
Positions Available: 4
Job Type: Full-Time (In-Office)
Are you a driven, customer-focused individual looking to make an impact in the e-commerce industry? GrowthRise Solutions is seeking enthusiastic Customer Service Representatives (CSRs) to join our team at our Bahria Town Phase 7 office. This is a full-time, in-office position, offering a dynamic and collaborative environment with ample growth opportunities.
Key Responsibilities:- Customer Assistance & Satisfaction:
- Respond promptly to customer inquiries across various channels with professionalism and care.
- Maintain high customer satisfaction through effective communication and problem-solving.
- Order Management & Fulfillment:
- Assist in processing returns and manage the fulfillment process smoothly.
- Track and record shipments to ensure seamless delivery.
- Live Customer Chats & Account Support:
- Handle live customer service chats, addressing queries and providing timely account support.
- Resolve customer concerns efficiently, ensuring a positive experience.
- Technology & Computer Proficiency:
- Utilize data entry skills and Microsoft Office tools (Excel, Word) to manage customer interactions and records.
- Leverage your technical proficiency to enhance customer service operations.
- Clear & Effective Communication:
- Exhibit strong written and verbal English skills to communicate clearly with customers and resolve issues effectively.
- Location: Must be able to commute daily to our office in Bahria Town Phase 7, Islamabad.
- Education: Bachelor's degree in any discipline.
- E-commerce Experience: Previous experience in e-commerce or familiarity with platforms like eBay is a plus.
- Technology: Personal laptop required for daily office use.
- Competitive salary with potential for career advancement in the growing e-commerce sector.
- Comprehensive, hands-on training provided to ensure your success.
- Fast-paced, collaborative environment with a strong focus on customer satisfaction and retention.
- Contribute to a company dedicated to customer engagement and problem-solving excellence.
Note: Candidates who do not meet the outlined requirements or cannot commit to in-office attendance should not apply.
If you are a dedicated customer service professional eager for a fulfilling role with growth potential, we encourage you to apply
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