Order Management Specialist
4 weeks ago
As an Order Management Specialist, Audit, you will have the opportunity to play an active part in System Audit which will lead to processing of commission, implementing scalable improvements, and overseeing the quote to cash process. We are looking for candidates who have in-depth knowledge of accounts and audit/system processes along with understanding of order & deal processing.
What You'll Do
Help Sales and Fulfillment teams through quote to cash process
Use Salesforce and Zuora to solve billing and payment issues & Analyze billing accounts
Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow.
Manage all communication with all sales and process all customer orders and shipment of products and ensure optimal practices for all processes.
Identify system issues in process & be the 1st line of defense in managing it & reporting for it's accurate resolutions to stakeholders via JIRA.
Verify all order lines and prepare order reports on an everyday basis and manage all shipment and respond to all inquiries for all status orders and resolve all customer issues and prepare efficient schedules for projects.
Manage & create accurate commission bookings & payouts as per compliance of company at each deal level
Evaluate all weekly metrics and analyze all continuous improvement in revenue and prepare reports for all requests.
Monitor and process all returns according to financial requirements and ensure compliance to all SOX or other auditing reporting requirements
Review submitted contract and order forms for completeness, accuracy, and conformance to Sales Order Acceptance policy.
Process contracts and orders and ensure all documentation is in compliance with revenue and company policy.
Complete compensation transaction to ensure accurate timely commission payments
Create and Modify quotes as required.
Works with Sales and Collections to assist resolution to customer billing investigations and disputes
Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis.
Responsible for monthly audits of all Compliance
Contributes ideas and innovations to improve upon existing systems, work processes and procedures
Participate in projects involving technical and financial concepts providing recommendations
Establish strong relationships with Sales, CS, Collections, Compensation, Legal, and other internal resources as appropriate.
What We're Looking For
Qualification: Operations background preferred
Supply chain understanding
Proficient with deadlines & time sensitive work
Candidates with relevant internship experience will be preferred
Strong analytical skills with numbers
Understanding of recurring contracts
Having mindset of maintaining correct outcomes to dot values
Excellent verbal and written communications skills
Ability to understand broader business and financial issues and juggle multiple projects and tasks
Native or bilingual spoken and written English skills
Knowledge and experience of CRM systems, preferably Salesforce will be a plus.
Natural ability to empathize with user
Ability to effectively prioritize and multi-task in high volume workload situations
Ability to be consistent with quality over a long period of working hours especially Month & Quarter end.
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