
Technical Support Associate
3 weeks ago
As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installers' satisfaction.
Responsibilities- Manage installers and provide the training as per requirements
- Respond to installers' inquiries in a timely and professional manner
- Identify, diagnose, and resolve technical issues
- Provide technical support to installers via phone, email, or chat
- Record and document installers' issues and resolutions via excel sheets
- Collaborate with other teams to resolve complex installers' issues
- Ensure installers' satisfaction by providing exceptional service and support
- Stay up-to-date with product and technical knowledge to provide accurate information to installers
- Continuously improve knowledge and skills through training and development opportunities
- Conduct training sessions for installers in different cities
- Conduct product demonstrations for installers in office work areas, in shops, and in seminars
- Bachelor's degree in Computer Science or related field (or equivalent work experience)
- Excellent communication skills (verbal and written)
- Strong problem-solving skills and ability to troubleshoot technical issues
- Experience with Windows operating systems and Microsoft Office Suite and other common software applications
- Familiarity with networking and internet technologies
- Ability to work independently and as part of a team
- Customer-focused mindset and a desire to provide exceptional service
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Technical Support Associate
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeTechnical Support AssociateWe are seeking a skilled Technical Support Associate to provide top-notch technical assistance and support to our installers.
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Technical Support Associate
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeTechnical Support PositionThis is an exciting opportunity for a motivated individual to take on the role of Technical Support Associate.Main Duties:Support administrative and operational tasks to enhance overall efficiency.Handle customer inquiries and manage communication effectively.Update and maintain documentation to ensure up-to-date records.Contribute...
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Technical Support Associate
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe require a skilled Technical Support Associate to deliver top-notch support to our customers concerning our products and services.This position demands excellent communication skills, the ability to empathize with customers, and effective problem-solving skills to establish trust.The ideal candidate will help shape our reputation as a company that...
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Technical Support Associate
3 weeks ago
Lahore, Punjab, Pakistan Hikvision Pakistan Full timeAs a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installer satisfaction.ResponsibilitiesManage installers and provide...
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Technical Support Associate
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IT Technical Support Associate
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Support Associate
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Operations Support Associate
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Operations Support AssociateSalary: Competitive salary packageJob Summary:We are seeking an Operations Support Associate to join our team.As an Operations Support Associate, you will be responsible for assisting in customer service, managing files and documents, and providing support across various sectors.You will also have the opportunity to...