Technical Support Associate

3 weeks ago


Lahore, Punjab, Pakistan Hikvision Pakistan Full time

As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installer satisfaction.

Responsibilities
  1. Manage installers and provide training as per requirements
  2. Respond to installer inquiries in a timely and professional manner
  3. Identify, diagnose, and resolve technical issues
  4. Provide technical support to installers via phone, email, or chat
  5. Record and document installer issues and resolutions using Excel sheets
  6. Collaborate with other teams to resolve complex installer issues
  7. Ensure installer satisfaction by providing exceptional service and support
  8. Stay up-to-date with product and technical knowledge to provide accurate information to installers
  9. Continuously improve knowledge and skills through training and development opportunities
  10. Conduct training sessions for installers in different cities
  11. Conduct product demonstrations in office work areas, shops, and seminars
Qualifications
  • Bachelor's degree in Computer Science or related field (or equivalent work experience)
  • Excellent communication skills (verbal and written)
  • Strong problem-solving skills and troubleshooting ability
  • Experience with Windows OS, Microsoft Office Suite, and common software applications
  • Familiarity with networking and internet technologies
  • Ability to work independently and in a team
  • Customer-focused mindset with a desire to provide exceptional service
Additional Information
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting
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