Services Representative

Job Description - Services Representative (009DDA)

Services Representative - 009DDA

This position is accountable for installing, inspecting, maintaining, troubleshooting, and repairing customer equipment. The Services Representative will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.

Experienced Field Services Representatives will share and provide technical instruction and guidance to new and less experienced Field Services Representatives. They will perform warranty and recall work, test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagrams, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.

The Field Services Representative must be available to respond to emergency calls and for intervention, maintain service equipment, tools, and documentation, and identify sales opportunities. Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment …).

Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 160,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

What do you get to do in this position?

1. Comply with Safety and cybersecurity policies, practices, and procedures.
2. Perform Startup/Commissioning on Schneider Electric products & possible competition equipment.
3. Perform Preventive, scheduled, and unscheduled Maintenance on equipment.
4. Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriate answers.
5. Analyze and explain reports results to customers and management.
6. Certification & accreditation could be required vs Business and Country regulations.
7. Proactive participation in team collective initiatives & management meetings to achieve departmental and company goals (SIM1).
8. Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc.).
9. Support planners, coordinators, project managers to get good customer site condition understanding.
10. Escalate quality or technical issues detected in the field.
11. Understand EcoStruxure offer and provide technical explanations to customers.
12. Use all digital tools designed for SE SR.
13. Track Installed Base (serviceable assets).
14. Advise customers on different opportunities to optimize their install base and create lead generation business opportunities.
15. Perform basic audits of customer's electrical systems and equipment (MPS walkthrough).
16. Perform Field Services Operations by providing best in class customer experience and promote Schneider signature.

Qualifications

Who are we looking for? - This job might be for you if:

1. Bachelor's degree in electronics/electrical/mechanical.
2. 3-4 years equivalent experience in a related field, or equivalent combinations of education and experience.
3. Fluency in English.
4. Good teamwork capabilities.

We seek out and reward people for being straightforward, open, passionate, effective, and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond.

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Equal Opportunity Employer. Minorities/Women/Vets/Disabled.

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