Telesales Representative

3 weeks ago

Karachi, Sindh, Pakistan Pureair Technical Services LLC Full time

Telesales Representative - Pureair Technical Services LLC

Location: Karachi, Pakistan (office) | UAE-based Company

About Pureair Technical Services LLC

Pureair Technical Services LLC is a leading provider of air conditioning maintenance and repair services in Dubai, UAE. We specialize in delivering high-quality AC maintenance, repair, installation, and indoor air quality solutions to both residential and commercial properties. Our mission is to provide reliable and efficient technical services that ensure optimal cooling performance for our clients.

Role Description

We are looking for a dynamic Telesales Representative to join our growing team. This full-time position based in Karachi, Pakistan, involves communicating with customers, providing excellent customer service, generating sales, and assisting with training activities. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to drive sales and support our service offerings.

Key Responsibilities

  • Customer Communication: Reach out to potential customers via phone, email, or other communication channels to promote services such as AC installation, maintenance, and repair.
  • Sales Activities: Actively engage with prospects, understand their needs, and recommend suitable HVAC solutions.
  • Customer Service: Provide exceptional customer support, answer queries, resolve complaints, and ensure customer satisfaction.
  • Training Support: Assist in training new telesales representatives and help improve team performance.
  • Lead Generation: Qualify and generate leads, schedule appointments, and pass valuable prospects to the sales or service team.
  • Sales Targets: Meet or exceed sales goals through consistent outreach and upselling of services.

Qualifications

  • Communication and Customer Service Skills: Strong phone etiquette and the ability to engage customers in a friendly, professional manner.
  • Sales Abilities: Experience in telesales or direct sales roles, with a proven ability to close deals.
  • Training Capabilities: Ability to mentor and train new team members on effective sales techniques and customer service.
  • Strong Interpersonal Skills: Able to establish rapport with customers, handle objections, and engage in active listening.
  • Experience: Previous experience in telesales, customer service, or a similar role is preferred.
  • Knowledge: Familiarity with air conditioning systems or technical services is an advantage.
  • Languages: Fluency in English is required. Fluency in Arabic is a plus, as it will help in catering to a wider customer base.

Benefits

  • Competitive salary with performance-based incentives.
  • Opportunity to grow within the company as it expands in Dubai and beyond.
  • Training and development opportunities.
  • Flexible working hours with the possibility of remote work.

To Apply:

Interested candidates should submit their resume and a brief cover letter detailing their relevant experience to info@pure-air.ae

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