
Inbound Customer Service Representative
4 weeks ago
48 Commercial Plaza, Cavalry Ground Extension, Lahore
We are seeking a friendly and empathetic Inbound Customer Service Representative to join our team. The Inbound Customer Service Representative will handle incoming calls from customers, address inquiries, resolve issues and provide exceptional service to ensure customer satisfaction. The ideal candidate is customer-focused, patient and able to effectively communicate solutions to customers.
RESPONSIBILITIES:- Answer inbound calls from customers in a professional and courteous manner.
- Listen actively to customers' concerns, inquiries and feedback.
- Provide accurate and timely information about products, services, policies and procedures.
- Resolve customer issues, complaints and escalations effectively and efficiently.
- Identify and escalate complex or unresolved issues to appropriate departments or supervisors.
- Update customer information and interactions accurately in the CRM system.
- Follow up with customers to ensure resolution and satisfaction.
- Promote products and services to meet sales and upsell targets, if applicable.
- Adhere to company policies, procedures and quality standards.
- Stay updated on product knowledge, promotions and industry trends through ongoing training and development.
- Bachelor's degree in Business Management or similar.
- Proven experience in customer service, call center or related roles.
- Excellent communication and interpersonal skills.
- Ability to empathize with customers and provide solutions to meet their needs.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using CRM software and other customer service tools.
- Flexibility to work in night shifts, including evenings, weekends and holidays, as needed.
- Active listening and empathy.
- Strong verbal and written communication skills.
- Patience and resilience in handling challenging situations.
- Proficient in computer and CRM systems.
- Time management and organizational skills.
- Teamwork and collaboration.
1+ years of experience in customer service, call center or related roles.
Note: It's an onsite job with Evening Shift.
SALARY:50k-60k per month + uncapped commissions
#J-18808-Ljbffr-
Inbound Customer Service Representative
1 week ago
Lahore, Punjab, Pakistan Ibex Dynamics Full timeInbound Customer Service Representative Ibex Dynamics, Pakistan New job vacancy for CSR (Customer Sales Representative) available for experienced and newly graduated and intermediate youth.Flexible hours for both girls and boys.Morning and evening timings are available:MORNING TIMING: 10:30 AM TO 7 PMEVENING TIMING: 3 PM TO 11 PMNIGHT TIMING: 8 PM TO 4 AMJob...
-
Customer Service Representative
4 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeCustomer Service Representative JobWe are looking for a skilled Customer Service Representative to join our team. As an Inbound Customer Chat Representative, you will have the following key responsibilities:Respond to inbound chat inquiries and provide effective customer support.Utilize product knowledge to assist potential customers and resolve their...
-
Inbound Sales Representative
4 days ago
Lahore, Punjab, Pakistan The Zawia Full timeZawia is a dynamic telecommunication sales company in Lahore dedicated to delivering exceptional sales solutions and services. Founded by experienced industry leaders, we pride ourselves on expertise, innovation, and a results-driven approach. With a professional team of skilled sales experts, we specialize in building strong client relationships, driving...
-
Customer Service Representative, Telelinkz
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Customer Service Representative, TelelinkzThis role involves working as a telelink in the inbound campaign for one of our leading clients. We are looking for highly motivated and communicative candidates who can effectively handle customer calls with a target-oriented approach.
-
Lahore, Punjab, Pakistan Nexa Solutions Full timeCSR (Customer Service Representative) For Inbound (Night Shift)Nexa Solutions, PakistanNexa Solutions is looking for talented TSR / Call Center Agents (Xfinity/Spectrum/Directv/CableTv) for their inbound Campaign.An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach.Candidates should be...
-
Customer Service Representative
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeCustomer Service Representative - Sales FocusWe are looking for a highly motivated and results-driven individual to join our team as a customer service representative with a sales focus. The ideal candidate will possess excellent communication skills, an attractive telephone voice, and exceptional sales abilities.The successful candidate will be responsible...
-
Customer Service Representative
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeAre you looking for a career opportunity that combines customer service with problem-solving skills?We are seeking a Customer Service Representative to join our team. As a representative, you will be responsible for providing support to our clients, resolving their inquiries, and ensuring an outstanding service experience.Salesperson Job DescriptionThe...
-
Inbound Telesales Representative
3 weeks ago
Lahore, Punjab, Pakistan IRG Global Full timeIrg-Global seeks an Inbound Telesales Representative to join our sales team. The ideal candidate will handle incoming calls from prospective customers, provide product information and close sales over the phone.Key Responsibilities:Answer inbound calls from prospective customers in a professional and courteous manner.Listen to customers' needs and provide...
-
Customer Service Representative
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a customer service representative. This role involves handling inbound calls and providing exceptional customer service to our clients.Key Responsibilities:Responding to customer inquiries and resolving issues in a timely and...
-
Customer Service Representative
4 days ago
Lahore, Punjab, Pakistan Parhlo Full timeWe are looking for a Customer Service Representative whose job responsibilities include:Improve lead conversion rate (leads from social media pages, website, WhatsApp, and BTL activities).Address and resolve customer complaints and issues effectively.Manage inbound & outbound calls.Conduct follow-up calls or emails to ensure customer satisfaction.Experience...