
Customer Service Representative
1 week ago
Are you looking for a career opportunity that combines customer service with problem-solving skills?
We are seeking a Customer Service Representative to join our team. As a representative, you will be responsible for providing support to our clients, resolving their inquiries, and ensuring an outstanding service experience.
Salesperson Job Description
The successful candidate will be able to handle inbound and outbound calls/emails from customers, provide accurate information and assistance regarding our services, resolve customer queries efficiently and effectively, maintain a high standard of service delivery, document customer interactions and update relevant records, and work collaboratively with team members to ensure a smooth workflow.
Key Responsibilities:
- Handle inbound and outbound calls/emails from customers
- Provide accurate information and assistance regarding our services
- Resolve customer queries efficiently and effectively
- Maintain a high standard of service delivery
- Document customer interactions and update relevant records
- Work collaboratively with team members to ensure a smooth workflow
Required Skills and Qualifications:
- Excellent communication skills (both verbal and written)
- Proficiency in English (fluent in speaking and writing)
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Previous experience in customer service is a plus
- Basic computer skills (MS Office, CRM systems)
- Strong attention to detail and organizational skills
- Must be able to work UK hours (2 PM to 11 PM)
Benefits
- Opportunity for growth within the company
- Collaborative and supportive team culture
Other Requirements
If you are passionate about helping customers and want to be part of a dynamic and forward-thinking organization, we encourage you to apply.
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