Area Manager

3 weeks ago

Karachi, Sindh, Pakistan foodpanda Full time

The pandas have embarked on an inspiring journey to serve "Meal for Every Table". This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as an "Area Manager" and play your part in the "Commercial Domain".

On this journey, you will report to "Lead, Projects".

Job Description
  • Operational Leadership
  • Lead and oversee daily operations across all assigned outlets.
  • Implement and monitor standard operating procedures (SOPs) to ensure efficiency, consistency, and quality.
  • Conduct regular site visits to audit cleanliness, service, inventory, and staff performance.
  • Team Management
  • Hire, train, and mentor staff to maintain high performance and morale.
  • Develop shift schedules, labor management strategies, and training plans in coordination with the team.
  • Conduct performance reviews and support ongoing staff development and succession planning.
  • Customer Experience
  • Ensure exceptional customer service is delivered at every location.
  • Monitor guest feedback channels and resolve escalated customer issues with professionalism.
  • Financial Accountability
  • Own the P&L of each outlet and ensure financial targets are met.
  • Monitor daily sales, labor costs, and wastage to maximize profitability.
  • Collaborate with finance and procurement teams to manage inventory, vendor relations, and cost control.
  • Quality Assurance & Compliance
  • Ensure all outlets comply with health, safety, and food hygiene standards.
  • Maintain quality control protocols for coffee preparation.
  • Implement regular training and audits to ensure compliance.
  • Control wastages and implement initiatives to reduce variances and wastage.
Qualifications
  • Minimum of 5 years of experience in a similar role.
  • Seeking an experienced and driven RGM / Operations Manager to oversee daily operations of a coffee chain.
  • This role requires strategic leadership to balance high-level oversight with on-ground execution, ensuring quality, customer experience, and financial performance across locations.
  • Strong negotiation skills for favorable terms.
  • Excellent communication and interpersonal skills to interact effectively with clients, suppliers, and team members.
Additional Information

What does your playfield look like?

  • We work in a flexible but fast-paced environment.
  • We prioritize delivering exceptional service to customers.
  • We love to innovate, prioritize, decide, and deliver.
  • We are passionate about our work and committed to achieving targets. If you are driven to realize your dreams, join us.
Seniority level
  • Not Applicable
Employment type
  • Contract
Job function
  • General Business
Industries
  • Software Development and IT Services and IT Consulting

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