Assistant Manager, Account Management

4 weeks ago

Karachi, Sindh, Pakistan Delivery Hero Austria Full time

About the opportunity

Job Description

The pandas have embarked on an inspiring journey to serve "Meal for Every Table". This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a "Assistant Manager, Account Management" and play your part in the "Commercial Domain".

Job Description

  • Drive incremental orders, ensure retention, exclusivity, and stronger relationships with GMV Class A & B Vendors, with a focus on optimizing business performance, growth, and enhancing their experience.
  • Train restaurant staff, collaborate with operations/owners to improve menu displays, share reports, and work with marketing teams to create promotions/events and optimize performance.
  • Identify and implement new value-add initiatives, proactively find solutions, such as establishing 2 exclusive partnerships with key accounts, offline or on foodpanda, with targeted monthly growth as a main KPI.
  • Ensure DL photography of top key accounts.
  • Handle deal acquisition for monthly and event-based campaigns.
  • Monitor logistics performance daily/weekly.
  • Reduce issue or fail rates.
  • Work with internal cross-functional stakeholders to define requirements, develop tactical plans, manage risks, issues, blockers, and actions.
  • Support cross-functional teams by facilitating communication, resolving urgent issues, and deploying processes and tools.
  • Maintain visibility and report progress to management.
  • Perform additional tasks/projects as needed.
What you need to be successful
  • 1-2 years of proven experience in account management or directorship.
  • Bachelor's degree in a business-related field.
  • Strong negotiation and communication skills.
  • Experience in delivering presentations and business reviews.
  • Knowledge of food operations and costing.
Who we are

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses: foodora, Yemeksepeti in Europe, and foodpanda in Asia. These now form the second-largest organization within the Delivery Hero Group, leading food and Q-Commerce delivery in 18 markets across both regions.

What's in it for you

What does your playfield look like?

  • We work in a flexible but fast-paced environment.
  • We start and end with customers to deliver exceptional service.
  • We love to innovate, prioritize, decide, and deliver.
  • We are passionate about our work and committed to achieving targets. If you're driven to reach your dreams, join us.
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