Global Operations Manager

4 days ago


Rawalpindi Cantonment, Pakistan Global Cloud Support Services Pvt Ltd Full time

Global Cloud Support Services Pvt Ltd, Pakistan

We are an IT firm providing third-party IT services worldwide. Our services include Break-Fixes, Roll-Outs, Data Center Support, Cisco Support, Network & Desktop Support, End User Computing, IT Stock Storages.

Responsibilities
  • Devising and maintaining office systems, including data management;
  • System design and implementation;
  • Define policies and strategies for smooth running of operations of an IT company;
  • Managing operational teams;
  • Ensuring smooth running of operations;
  • Designing and developing quality assurance mechanisms;
  • Designing and developing SOPs of IT operations;
  • Preparing documentation, briefing papers, reports and presentations for clients on behalf of management;
  • Developing timelines for operations/projects deliverables;
  • Looking after administration matters of sub office;
  • Using IT systems/software to keep track of projects/tasks progress;
  • Communication with international clients;
  • Overseeing the costing and billing of operations;
  • Prepare and maintain all projects/operations documentation including service delivery plans;
  • Leading and directing Project/Operations team members;
  • Taking the meeting minutes where applicable and follow up with relevant department head;
  • Carrying out background research on assigned task and presenting findings;
  • Any other task assigned by VP;
  • Get an idea (your own or received from VP/Top management), document it, design implementation plan covering logistical, financial, technical and human resource needs of an IT Company.
Job Specification
  • Excellent English written and oral communication skills;
  • Basic understanding of IT/Computer/Hardware Support;
  • Ability to multi-task;
  • Strong personal organization skills;
  • Strong work ethic, drive and ambition to succeed.

Information Technology and Services - Islamabad, Pakistan

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