Customer Service Representative

Join our customer's team as a Customer Service Representative and be instrumental in shaping how AI systems engage with real customers. You will use your expertise to not only directly assist customers but also to train AI in managing service inquiries, modeling a professional tone, and resolving issues efficiently. Your contributions will be key in ensuring outstanding customer satisfaction across various industries.

Key Responsibilities:

1. Respond thoughtfully to customer inquiries and complaints across multiple channels, including chat, email, and phone
2. Demonstrate and model effective de-escalation techniques and conflict resolution strategies for both customers and AI learning modules
3. Collaborate with cross-functional teams to capture, analyze, and improve customer service interactions
4. Provide actionable feedback to enhance AI's ability to handle complex service scenarios and deliver human-like responses
5. Maintain accurate, detailed records of all customer interactions and resolutions
6. Support the continuous training and refinement of AI tools by providing real-world examples of superior customer service
7. Champion a customer-first mindset, ensuring every interaction prioritizes satisfaction and positive outcomes

Qualifications:

• Exceptional written and verbal communication skills, with an empathetic and personable approach
• Proven experience in a customer service or support role, preferably in a fast-paced environment
• Strong problem-solving skills and the ability to stay composed under pressure
• Demonstrated ability to de-escalate challenging situations and turn dissatisfied customers into loyal advocates
• Comfort working independently in a remote environment while contributing to a larger team effort
• Tech-savvy, with the ability to quickly learn and navigate new AI-driven systems and platforms
• Meticulous attention to detail and commitment to maintaining high standards of professionalism

Preferred Qualifications:

• Experience training, mentoring, or guiding others in customer service best practices
• Background in supporting or training AI or machine learning applications
• Multilingual abilities or experience serving diverse customer bases

About RYZ Labs:

RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders have worked at some of the world's largest tech companies and iconic consumer brands, with extensive experience in Latam. They are passionate about early-stage company creation and attracting top talent to build industry-defining companies in a post-pandemic world.

Our teams are remote and distributed across the US and Latam, utilizing cutting-edge cloud technologies to create scalable, resilient applications. We aim to develop diverse product solutions for various industries and plan to launch numerous startups in the coming years.

At RYZ, you will work with autonomy and efficiency, owning your development process. We offer opportunities for learning, growth, and challenging projects, enabling you to deepen your expertise while collaborating with a team of talented professionals.

Our values and what to expect:

• Customer First Mentality - every decision should prioritize the customer
• Bias for Action - act with urgency and accelerate timelines
• Ownership - proactively help, even outside your core responsibilities
• Humility and Respect - be willing to learn and treat everyone with respect
• Frugality - be cost-conscious to maximize resources
• Deliver Impact - complete tasks efficiently and effectively
• Raise our Standards - continuously improve processes, team, and expectations