
Quality Assurance Representative
2 weeks ago
P1 Lead Nerwork, Pakistan
Apply only through Mustakbil.com, Pakistan's No. 1 Jobs Site
Are you sharp at listening, have good English comprehension, and are interested to make an exciting career in the ever-growing Call Center industry?
We are looking for a talented individual just like you to join us as "Customer Service Representative - CSR" in our Voice and Non-Voice/Avatar team on the live transfers program. We'll provide you with excellent training & all required resources and support to quickly learn the job & become an expert within no time.
Role Summary:
Customer Service Representative is the core position of any call center company in this telemarketing industry. You will be responsible for engaging with a good amount of customers over the phone and persuading their interests. However, this engagement will be voice and non-voice. You will be provided with excellent resources and training to learn the job easily and polish your skillset. You should perform your role professionally and in a disciplined manner to rapidly succeed as a Customer Service Representative.
What You Will Be Doing:
- Get yourself trained with the software/tools and have good attention to detail, script delivery, product knowledge, etc.
- Use software controls to communicate and pitch the pre-recorded sales script positively to a good amount of customers on a regular basis.
- Use the learned tips to engage customers, persuade their interest and qualify them according to client needs.
- Verify & keep note of all details provided by customers and submit them to the company's database.
- Assure the call quality parameters are kept in place. Attend training sessions to continuously improve your skillset and performance.
- Remain consistent with your performance & generate maximum transfers for the verification team.
- Maintain good relationships with your team inside & outside, and demonstrate discipline and professionalism.
- To become a good Customer Service Representative, you must love talking to new people & building positive conversations.
What We Are Looking For:
- Relevant experience will be a plus.
- Minimum Intermediate Education is required.
- Good listening and customer engagement skills.
- Excellent verbal, written, and interpersonal communication skills.
- Must be a self-motivator and self-starter.
- Focus on quality and customer service.
- Ability to multitask and successfully operate in a fast-paced, team environment.
- Proficient with Microsoft Office (Word, Excel).
What You Will Be Enjoying:
- Fixed Basic Salary
- Punctuality Bonus
Consumer Services - Rawalpindi, Pakistan
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