Ecommerce Specialist

3 weeks ago

Islamabad, Islamabad, Pakistan The Kandle Co (Private) Limited Full time

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The E-commerce Operations Associate is responsible for processing and fulfilling online orders, coordinating with delivery teams and courier services, troubleshooting delivery issues, and handling customer queries. This role is fast-paced, tech-driven, and requires strong coordination and problem-solving skills.

Key Responsibilities

Order Processing

Monitor and fulfill daily orders from the website

Print shipping labels, prepare packages, and hand them off for dispatch

Ensure accurate packaging and timely order updates

Delivery Coordination

Communicate with internal riders and third-party courier partners

Track dispatches and handle redelivery or address issues

Work with the warehouse and dispatch teams for efficient handover

Customer Support

Respond to order inquiries, complaints, and tracking requests via WhatsApp, email, or call

Coordinate redeliveries, returns, and refunds as per company policy

Log customer issues and escalate when necessary

Platform Management

Assist in updating product listings, stock, prices, and photos on Shopify or relevant platform

Monitor site health and flag any tech-related issues to management

Reporting

Maintain daily logs of orders fulfilled, returned, delayed, and customer feedback

Provide weekly performance summaries on fulfillment, delivery issues, and sales

Required Skills & Qualifications

Intermediate or Bachelor's degree in Business, IT, or similar

1–2 years of e-commerce or logistics experience preferred

Proficient in basic computer operations and Google Sheets

Strong communication and organizational skills

Tech-friendly and eager to learn

Location: On-site at Kandle & Co. Warehouse Office, Kuri Road, near Bahria Enclave, Islamabad

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 6:00 PM

Salary: PKR 30,000 – 35,000/month (based on experience and ability to handle workload)

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Manufacturing
  • IndustriesRetail

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