Assistant Manager, Account Management

4 weeks ago

Rawalpindi Cantonment, Pakistan Delivery Hero SE Full time

Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The pandas have embarked on an inspiring journey to serve "Meal for Every Table". This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Become an "Assistant Manager, Account Management" in Rawalpindi, and contribute to the "Commercial Domain".

Responsibilities

  • Drive incremental orders, ensure retention, exclusivity, and build stronger relationships with GMV Class A & B vendors, servicing them comprehensively to optimize business performance and growth.
  • Train restaurant staff, collaborate with operations and owners to improve menu displays, share reports, and work with marketing to create promotions and optimize performance.
  • Identify and implement new value-added initiatives, proactively find solutions, and establish exclusive partnerships with key accounts, focusing on targeted monthly growth as a KPI.
  • Ensure DL photography of top key accounts.
  • Handle deal acquisition for monthly and event-based campaigns.
  • Monitor logistics performance regularly and work on reducing issue and fail rates.
  • Collaborate with internal stakeholders to define requirements, develop tactical plans, manage projects, and address risks and issues.
  • Support cross-functional teams by facilitating communication, resolving issues, and deploying processes and tools.
  • Maintain visibility and report progress to management.
  • Perform additional tasks and projects as needed.

Qualifications

  • 1-2 years of proven experience in account management or directorship.
  • Bachelor's degree in a business-related field.
  • Strong negotiation and communication skills.
  • Proficiency in presentations and business review processes.
  • Knowledge of food industry operations and costing.

Additional Information

  • Work in a flexible yet fast-paced environment.
  • Focus on delivering exceptional customer service.
  • Innovate, prioritize, decide, and deliver results.
  • Driven individuals who are committed to achieving targets are encouraged to apply.
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