
Operations Coordinator/ Customer Experience
2 weeks ago
We seek a skilled Operations Coordinator to manage day-to-day operations, liaise with global customers and suppliers, and ensure SLA compliance. You will handle communication through live chat, emails, and phone calls, ensuring smooth business operations within the IT hardware industry. Your role will involve managing orders, updating databases, and resolving operational challenges.
Key Responsibilities:
- Coordinate with global customers and suppliers via multiple channels.
- Ensure timely response to all orders and quotes within SLA.
- Maintain customer catalogs with updated pricing and specifications, EOL products, etc.
- Support customer/supplier queries through various platforms.
- Analyze issues, forward them to relevant teams, and ensure timely resolution.
- Update databases with customer and supplier status changes.
Requirements:
- Bachelor's degree and 2+ years of relevant experience.
- Ability to work under pressure and in rotating shifts.
- Experience in a call center or the IT hardware industry is preferred.
Shift Timings: 3 PM to 12 AM
Additional Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
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