Customer Integration Specialist

Company Description

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

Customer Integration Specialist is responsible for providing technical integration and services support to NIQ GfK customers. This role develops and delivers professional services product content delivery scripts and exports to NIQ GfK global customer base. Creating, updating and maintaining NIQ GfK customer online help documentation is managed by Customer Integration Specialist. Operationally, this role assists customer success team and commercial team by creating reports / queries / analysis of catalog data.

Note: This is a Pakistan night shift position.

• Accompany commercial team to customer demos and calls, advise and participate in technical discussions regarding functionality, features, connectivity, development and test efforts.
• Provide technical product catalog integration support via email, chat and calls.
• Provide support to fellow customer success members in automating technical tasks and processes.
• Provide / run basic reports for catalog for customers and North American sales reps.
• Develop and deliver professional services product content delivery scripts and exports for existing and prospecting customers.
• Manage customer delivery projects with some assistance by lead/manager.
• Work with development team on customer reported bugs and issues and ensure they are addressed.
• Take customer requirements and assist manager in creating service SOWs.

• Moderate Database knowledge of Oracle, MS SQL, mySQL.
• Moderate understanding of at least one scripting language such as Java Script.
• Basic knowledge of programming languages such as Python and JAVA.
• Basic understanding of Windows and Linux.
• Knowledge of Microsoft Office programs.
• Bachelor's degree in Computer Science.
• Experience working with at least one database management system.
• At least 1-2 years of experience or equivalent working at GfK Etilize or outside GfK Etilize.

Our Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: NIQ News Center.