Sr Mgr Software Engineering

Senior Manager, Fulfillment & Logistics Technology

About the Role

We are looking for a highly technical, hands-on Senior Manager to lead our Fulfillment & Logistics technology team in Hyderabad. This leader will be responsible for building and scaling a team focused on supporting and enhancing the software and systems that power our global fulfillment network, including warehouse management, automation, transportation, and integration with Fanatics' broader technology ecosystem.

You will manage engineers focused on support, incident response, root cause analysis, and system stability across a diverse landscape that includes both Manhattan Active WMS and internally developed applications and platforms written in languages like Go, C#, and Python/PERL.

This role will partner closely with onshore engineering leaders and operational stakeholders to ensure business continuity, rapid issue resolution, and continuous improvement of fulfillment capabilities.

Key Responsibilities

Build and lead a high-performing support and development team in Hyderabad focused on Fulfillment & Logistics systems, driving both reliable application support and new feature enhancements to improve system performance.

Serve as the technical escalation point and hands-on leader across incidents, severity management, and operational recovery, ensuring rapid resolution and guiding development of fixes for critical issues.

Drive improvements in incident tracking, severity categorization, playbook development, and data hygiene, including creating processes and tools that incorporate necessary enhancements to prevent recurring problems.

Oversee support and enhancement coverage for critical nodes (e.g., Stakehill [UK], Aberdeen [US automation site], and Demand Made [MTO platform]), ensuring robust operations and prioritizing development of fixes and new capabilities for these systems.

Establish strong practices around root-cause analysis and corrective actions, collaborating with engineering teams to implement software fixes and feature enhancements that minimize incident recurrence.

Collaborate with Product and Engineering counterparts in the US to prioritize both support and development backlogs, stabilize systems, and deliver roadmap outcomes including key new features and improvements.

Support a hybrid technical landscape—modern SaaS platforms (e.g., Manhattan), custom microservices, legacy systems, and third-party integrations—leveraging broad application development and support skillsets to drive system stability and evolution.

Drive hiring, onboarding, mentoring, and technical development of Hyderabad team members, cultivating a team skilled in both application support and development to meet evolving business needs.

Qualifications

14+ years of experience in software engineering or technical support roles, with at least 2+ years in engineering management

Proven experience supporting complex supply chain, fulfillment, or logistics systems

Strong hands-on technical background; experience with Go, C#, Python, or similar back-end technologies

Familiarity with WMS platforms (Manhattan preferred) and custom-built fulfillment or automation systems

Demonstrated ability to manage 24x7 support, incident triage, root cause analysis, and communication with senior stakeholders

Experience leading globally distributed teams in fast-paced environments

Excellent communication, stakeholder management, and team-building skills

Nice to Have

Experience in warehouse automation, robotics, or carrier integration systems

Familiarity with AWS cloud services, monitoring/alerting tools, and operational dashboards

Exposure to DevOps, CI/CD practices, and observability tooling (e.g., Grafana, Datadog, Splunk)

What Success Looks Like

Support incidents are triaged quickly, resolved reliably, and lead to systemic improvements

Hyderabad becomes a center of excellence for Fulfillment & Logistics support

Operational stability improves at key sites (Stakehill, Aberdeen, Demand Made)

The Hyderabad team grows into a trusted engineering partner to onshore teams