Airside Manager

Duties and Responsibilities

• Responsible for the day-to-day operations

• Manage the full spectrum of Airside operations, including but not limited to departure and arrival handling, cargo transfer, baggage services

• Manage a team of Duty Managers on shift duties, as well as the larger team of airside staff

• Serve as the point of escalation for the Duty Managers and other teams in your assigned terminal(s) (must be contactable via the company-issued mobile phone 24x7)

• Oversee all Aircraft Interior Cleaning matters

• Oversee all Airside support matters (staff transport, etc)

• Manage airline accounts in the assigned terminal(s) — engage airline Station Managers and their representatives regularly and ensure issues are addressed promptly

• Serve as the point of contact for airlines in the assigned terminal(s)

• Coordinate and attend regular/ad-hoc meetings of airlines in the assigned terminal(s), take meeting minutes, and ensure prompt follow-up of all action items

• Work with CAAS and CAG where necessary regarding issues involving the airlines in your assigned terminal(s)

• Serve as the point of contact for Airside Operations for all airline audits of assigned airlines, responsible for audit preparation and readiness

• Coordinate and facilitate airline system trials, terminal moves, system cutovers for airlines in your assigned terminal(s)

• Monitor daily shift reports (including weekends) sent by the Duty Terminal Managers under your charge and take ownership of resolving follow-up items

• Ensure Duty Managers report all relevant incidents in dHub where necessary and keep the Head of Airside informed

• Work with Resource Planning and Human Resources to ensure sufficient staffing levels at your assigned terminal(s) to meet Service Level Agreements (SLAs)

• Ensure all staff in your designated terminal(s) are current in all mandatory certifications required to perform their jobs

• Develop, appraise, and discipline the teams within your designated terminal(s)

• Perform any other duties assigned by the Head of Airside

Requirements

• Possess a degree or higher from a recognized institution, or demonstrable experience in lieu of a degree

• At least 5 years of experience managing operations at an airline or ground handling company

• Willing to perform shift duties where required to supervise operations in the assigned terminal(s)

• Willing to hold the company-issued mobile phone and respond to escalations on a 24x7 basis

• Willing to monitor shift reports from Duty Terminal Managers 7 days a week

• Well-versed in the full spectrum of customer service operations (check-in, departure and arrival handling, excess baggage & ticketing, arrival services, lounges)

• Able to lead and motivate large teams to deliver operational excellence

• Comfortable working in a high-stress operational environment and making sound decisions in crises

• Candidates with a proven track record in a similar role may be considered for the Senior Terminal Manager role